EUPA Newsletter #5

15th of July 2012

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Based on the EU policies related to the recognition of qualifications, EUPA's main objective is to develop a model for the recognition and validation of the qualifications of the sector of personal assistants based on learning outcomes.

The sector of personal assistants has been selected as the target group for the following reasons:

1) Personal assistants (PA's) do not have any academic qualifications which makes the validation of other skills and competences a necessity.

2) Most of the economically inactive women, when entering the labour market, request  a position as a secretary of a personal assistant but in many cases they lack formal qualifications. This means that evaluating their non formal and informal learning will ease their access to the employment market.

3) A personal assistant is of great importance in every European company and their role has been upgraded during the last decade.

EUPA consists of several steps through which the qualification framework is developed, based on research that identifies the importance of different learning outcomes. An assessment tool is also developed to assess the knowledge, skills and competences of PAs. Additionally training modules are designed and developed for different learning outcomes. Main deliverables are in Greek, English, Swedish, Slovak.

The objectives of EUPA are being achieved through an innovative methodology where assessment is performed before and after the training of different target sectors. EUPA aims to raise awareness on the issue of qualifications recognition for low activity countries(GR,CY,SK) while it develops assessment and methodological tools, materials etc to support the recognition of qualifications.

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The project’s objectives are:

  • To develop a Qualifications Framework (QF) for PAs based on learning outcomes
  • To identify learning outcomes that may be easier to be developed through non formal and informal learning and to use this information to design methodological tools
  • To develop, with the aid of an Assessment Tool, a European certification for Secretaries and PAs. The Assessment Tool will be two dimensional and will use different methodological tools for the assessment of different learning outcomes
  • To develop a modular curriculum and training material that will enable PAs to certify and to assign credits to the modules of this curriculum


what is


Modular curriculum for the training of PA’s has been developed and used for the training of EUPA participants that took place in Slovakia, Greece and Cyprus during Oct 2011 – Feb 2012.

The curricula and the training material are available in the English, Greek and Slovak language.

The trainings were very successful in all the countries, received very good evaluation for the content, methodological tools used and the trainers skills as well. (Deliverables 16-21)

Second assessments of 90 PA’s (Group A, B and C) have been carried out in Slovakia, Greece and Cyprus during April-May 2012. For each of the assistants assessed, the EUPA current situation map was created, that represents the current situation in terms of her/his knowledge, skills and competences as compared to an ideal situation, allowing us to clearly see the progress made for the Group A and B.

Those participants that have certified for the LEVEL 2 EuPA (reached at least 75 % of the total score) obtained the EUPA Level 2 certificate for proving their knowledge, skills and competencies (Deliverable 22).

Trainer's guide and project findings, results and conclusions have been completed.


EUPA is Progressing...

MAIN Eupa Findings

EUPA "Project findings, results and conclusions" have been completed and are now available for downloading at EUPA web site (Deliverable 23).

The main findings of EUPA can be summarized in the following points:

  • Non formal learning (on the job learning) is extremely important and it should definitely be validated. EUPA project proved that non formal learning in a specific sector (PA's in this case) is vital for a person working in the sector to be able to have all the knowledge, skills and competences needed for the specific sector.  Formal learning will significantly enhance the results of informal learning but still non formal learning is vital to enable a personal assistant to be certified.
  • Informal learning is also very important. One could argue that informal learning takes you half way through your development but will most probably not lead you to certification. It seems that the development through informal learning is much slower. Informal learning is strongly related with reflection, that is the ability of the person to gain knowledge from lifetime situations and this is probably another skill one has to develop in order to gain from informal learning.
  • Formal learning is very important but may not always be enough to guarantee a certification. A small amount of work experience may also be required. If combined with non formal learning success is almost guaranteed.
  • As far as learning outcomes are concerned:
    • There are specific learning outcomes that can easily be developed through non formal learning and these are learning outcomes that are learned through experience.
    • There are learning outcomes that cannot be developed through non formal learning. Probably expert input is required for the development of these LOS.
    • There are some learning outcomes that can be developed solely through formal learning. However, a combination of learning is needed for most of the learning outcomes to be developed.



Commitee Meetings & Workshops

The conference for personal assistants and executives secretaries: From level 2 to level 5 has taken place on the 10th of July 2012 at Cyprus Hilton Park.

During the conference, the scope of the project, as the Project findings and conclusions were presented by the partners.

On the 11th of July 2012, the Fifth - and last steering committee took place in Nicosia, Cyprus hosted by MMC.

Partners have finalized the deliverables of the project and agreed on the last steps for dissemination and exploitation of the results of the EUPA project.





Guide on European Personal Qualifications has been developed  in English, Greek, Slovak and Swedish and is now being disseminated to the stakeholders in all the partner countries.



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Training curriculum

EupaTraining curriculum (Del 16)

Eupa training curriculum consists of 21 training modules. Each module relates to one specific unit (a set of related learning outcomes). For each of the units the training curriculum presents the following information:

  • The learning outcomes it relates to

  • The module recommended duration

  • The aims and objectives

  • The outline, that is the topics that will be covered during the training

  • The methodology used (including the types of the methodological tools)

  • A short description of the methodological tools

The training curriculum can be found on the following link:



Training material

EupaTraining material (Del 18)

Eupa training material consists of:

  • A powerpoint presentation which the trainer may use as it is or he /she may adopt using additional information

  • methodological tools that are usually used at the end of each powerpoint presentation

  • In the case of ICT, step by step notes are also used

All training materials (listed per training module) are available on the following link.



Translation of the training materials

Translation of training material (Del 19)

All training materials were translated in Greek and Slovak. Translation of the training material can be found on the following link



Delivery of training

Implementation of trainings (Del 20)

The training material described under deliverable 19 was used to deliver different training modules in Cyprus, Greece and Slovakia. EUPA group A and B participated only in those modules where development was needed (in accordance with EUPA assessment tool). Members from Group C participated in almost all training modules.


Second Assessment

Implementation of trainings (Del 22)

A second assessment took place after the implementation of the trainings. 90 personal assistants (thirty from each country participated in this assessment from all groups (EUPA Group A, B, and C. The EUPA Assessment tool was used for the assessments and current situation map as well as development path were produced for each personal assistant.


Project Findings

Project Findings, results and conclusions  (Del 23)

The project findings, results and conclusions were published and are available at


This report presents:

  • The European Qualification Framework at a glance

  • The background of EUPA

  • EuPA stages and description of the methodology in different stages

  • The project findings

    • The toolkit for development of a qualification framework

    • Evaluations of trainings

    • Results from the assessments

    • Proposed path for the development of learning outcomes for personal assistants in Level 2

    • Areas of improvement

Trainer's Guide

Trainer's guide

The objective of the trainer's guide is to assist a trainer in the delivery of EUPA trainings level 2.

The trainer's guide consists of three sections:

  • Section A presents the background of EUPA and an introduction to trainers

  • Section B presents the training materials at a glance as well as icebreaking exercises, hints and tips for the trainer and a pool of methodological tools

  • Section C presents all the methodological tools

The trainer's guide is accompanied by a cd where the trainer can find all the training materials, the methodological tools and any attachments to the methodological tools as well as a proposed evaluation form to be used during the trainings.


EUPA Guide on European Personal Assistants Qualifications

Guide on European Personal Assistants Qualifications (Del 28)

The Guide on European Personal assistants qualifications aims to present the personal assistant qualification framework developed by the project as well as the main  conclusions regarding, formal, informal and non formal learning of personal assistants and the way these types of learning are linked with the qualification framework designed.

The Guide targets policy makers involved in the national qualification systems, human resource development authorities and social partners involved in the design of qualification systems. Additionally it intends to offer guidance for European training institutes with regards to the knowledge, skills and competences required in order to excel in the sector of PAs, not only at national but also at European level. The printed version of the qualification framework is an intended attachment of this guide

The guide can be downloaded by using the following links

English: http://www.llpeupa.eu/Project_Card.aspx?ProjectID=157

Greek, Slovak, Swedish: http://www.llpeupa.eu/Project_Card.aspx?ProjectID=158




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 This project has been funded with support from the European Commission.

This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.