EUPA Newsletter #4

1st of December 2011

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Based on the EU policies related to the recognition of qualifications, EUPA's main objective is to develop a model for the recognition and validation of the qualifications of the sector of personal assistants based on learning outcomes.

The sector of personal assistants has been selected as the target group for the following reasons:

1) Personal assistants (PAs) do not have any academic qualifications which makes the validation of other skills and competences a necessity.

2) Most of the economically inactive women, when entering the labour market, request  a position as a secretary of a personal assistant but in many cases they lack formal qualifications. This means that evaluating their non formal and informal learning will ease their access to the employment market.

3) A personal assistant is of great importance in every European company and their role has been upgraded during the last decade.

EUPA consists of several steps through which the qualification framework is developed, based on research that identifies the importance of different learning outcomes. An assessment tool is also developed to assess the knowledge, skills and competences of PAs. Additionally training modules are designed and developed for different learning outcomes. Main deliverables are in Greek, English, Swedish, Slovak.

The objectives of EUPA are being achieved through an innovative methodology where assessment is performed before and after the training of different target sectors. EUPA aims to raise awareness on the issue of qualifications recognition for low activity countries(GR,CY,SK) while it develops assessment and methodological tools, materials etc to support the recognition of qualifications.

Objectives News Deliverables Steering Committee Meetings & Workshops
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The project’s objectives are:

  • To develop a Qualifications Framework (QF) for PAs based on learning outcomes.
  • To identify learning outcomes that may be easier to be developed through non formal and informal learning and to use this information to design methodological tools.
  • To develop, with the aid of an Assessment Tool, a European certification for Secretaries and PAs. The Assessment Tool will be two dimensional and will use different methodological tools for the assessment of different learning outcomes.
  • To develop a modular curriculum and training material that will enable PAs to certify and to assign credits to the modules of this curriculum.


what is


Based on the Qualification framework, the EUPA assessment tool has been developed and translated into Greek and Slovak.

The EuPA assessment tool is a tool to assess the personal assistants on each of the learning outcomes.

The assessment tool is accompanied by two very important tools:

1.     The current situation map which, as its name indicates, presents the current level of the personal assistant on each of the LOs.

The EuPA personal development map (next page) presents the ideal and the assessed situation together with the gap between them. Therefore, the learner can see the amount of development they have to undergo to reach the requested level.

EUPA Assessment tool only assesses the knowledge, skills and competences of a personal assistant on level two. It has been developed in a way to assess the situation of personal assistant on each of the learning outcomes identified. (Deliverables 8,9,10).

Assessments of 60 PAs (Group A and B) have been completed in Slovakia, Greece and Cyprus during the February – April 2011. For each of the assistants assessed the EUPA current situation map was created, that represents the current situation in terms of her/his knowledge, skills and competences as compared to an ideal situation, allowing us to clearly see the gaps. (Deliverables 11-15).

EUPA is Progressing...



Development of a modular curriculum for the training of PAs  is currently in progress. (Deliverables 16-19).

Based on the QF developed and the results of the assessments a modular curriculum is being designed by the partners.

The modular training allows a personal assistant to attend only the trainings for the learning outcomes she/he needs to develop.

All the exercises, role plays, simulations, group exercises are being designed so that they can be  exactly the same for all countries. All the methodological tools that will be used will then be translated to the languages of the countries where the trainings will be implemented.

The second assessment (Workpackage 8)  is currently also being scheduled.


Commitee Meetings & Workshops

The Assessor’s Training Workshop has taken place in Larisa, Greece, on the 17th of January 2011. During the training, one assessor from each partner country was trained to be able to assess PAs in their own country. The Electronic Examiner sheet, and the use of  the EUPA Current situation Map has also been introduced. The training of assessors was delivered by the UK and Cyprus partners who were involved in the development of the assessment tooll.

Second Steering Committee has also taken place in Larissa, Greece on 18th of January 2011. Partners have discussed about financial issues, the progress of the project at the time, the quality of the deliverables completed and the development of strategies for next actions.

On 11th of April 2011, third steering committee has taken place in Bratislava, Slovakia hosted by ORBIS Institute.  Partners have exchanged their experience with using the EUPA assessment tool in the assessments implemented so far. It was concluded that the Assessment Tool works well in general and partners find it an easy and user friendly tool to use.

On 12th of April 2011 The Trainer’s workshop has taken place in Bratislava as well. The objective of the workshop  was to develop a pool of methodological tools for different learning outcomes. During the workshop, partners had the opportunity to discuss about the way in which implementation of trainings will be carried out. It was agreed by all partners that training will be structured based on learning outcomes.

EUPA was presented at the annual general meeting of EUMA (European Management Assistants) in Zurich on October the 8th 2011 by the General Manager of the Mediterranean Management Centre Ltd, Mrs. Christiana Knais-Kolokotroni.

The 8th conference for Personal Assistants and Executives secretaries took place in Nicosia, Cyprus on October 25t 2011. During the conference the QF developed and the assessment tool were presented by Ms Christiana Knais Kolokotronis.




Trainings of personal assistants began in Cyprus, Greece and Slovakia.

Personal assistants from all three groups are attending the trainings. Group A and B attend only the trainings where gaps were identified while group C attends all trainings.

Once the trainings are complet the second assessment will be implemented in the same partner countries.


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Eupa Assessment tool

Eupa Assessment tool (Del 8)

The EuPA assessment tool is a tool to assess the personal assistants on each of the learning outcomes.

The assessment tool consists of an introduction to the assessors (although an assessors manual has also been developed), the factors that must be taken into account while using the assessment tool, as well as the types of evidence used. The following should be noted here:

1. Observation is a method that needs to be used for achieving reliability and validity. However, during the pilot assessments observation was not used, because this is an exploratory project (that is the certificate is not yet of value to the market), therefore it will be difficult to persuade companies or organisations to accept this specific method.

2. As the project involves also inactive (unemployed) women, observation cannot be used as a method of assessment.

3. Therefore, all assessments were performed in the offices of the partners(or other locations).

The following types of evidence are included in the EuPA assessment tool:

  • Direct Observation of the learners’ performance by their assessor
  • Outcomes from oral or written questioning
  • Products of the learner’s work
  • Personal Statements and /or reflective accounts
  • Outcomes from simulation, where permitted by the assessment strategy
  • Professional Discussion
  • Assignment, project/case studies
  • Authentic statements/witness testimony
  • Expert witness testimony
  • Evidence of recognition of Prior Learning

The assessment tool is accompanied by two very important tools:

1. The current situation map which, as its name indicates, presents the current level of the personal assistant on each of the LOs.

The EuPA personal development map (next page) presents the ideal and the assessed situation together with the gap between them. Therefore, the learner can see the amount of development they have to undergo to reach the requested level.



Training Curriculum for the training of assessors

Training Curriculum for the training of assessors (Del.11)

The content of the training of assessors has been designed.  The curriculum is available on the following link:



Assessors Training Pack

Assessor's training pack (Del 12)

The assessor's training pack is the manual that guides the assessors through the assessment project. It presents the EUPA assessment tool, the statement for the participants together with tools (assessment grids etc) for different types of assessments.

The assessors training pack is available on the following link:



Assessors training

Assessor's training (Del 13)

The assessor's training took place on the 18th of January 2011 in Larissa Greece. During the training the assessors had the chance:

1. To understand the philosophy of EUPA Assessment Tool

2. To review the EUPA Assessment Tool (Level 2)

3. To familiarise with different types of assessment grids

4. To adopt a common method of assessment so that personal assistants are assessed in the same way in different countries

5. To learn how to use the current situation map and the personal development map


Assessors' evaluation of  training

Assessors' evaluation of training (Del 15)

The assessor's training was evaluated by all participating assessors.



First assessment using the EUPA assessment tool

First assessment using the EUPA assessment tool (Del 13)

Ten members from group A and group B participated in the first assessment in each country. Group A learners have no formal learning but have experience in the area, that is, they have non-formal learning. Group B learners have no formal learning but they have informal learning, which is learning through life experiences.





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 This project has been funded with support from the European Commission.

This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.