EUPA Newsletter #3

31st of December 2010

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Based on the EU policies related to the recognition of qualifications, EUPA's main objective is to develop a model for the recognition and validation of the qualifications of the sector of personal assistants based on learning outcomes.

The sector of personal assistants has been selected as the target group for the following reasons:

1) Personal assistants (PAs) do not have any academic qualifications which makes the validation of other skills and competences a necessity.

2) Most of the economically inactive women, when entering the labour market, request  a position as a secretary of a personal assistant but in many cases they lack formal qualifications. This means that evaluating their non formal and informal learning will ease their access to the employment market.

3) A personal assistant is of great importance in every European company and their role has been upgraded during the last decade.

EUPA consists of several steps through which the qualification framework is developed, based on research that identifies the importance of different learning outcomes. An assessment tool is also developed to assess the knowledge, skills and competences of PAs. Additionally training modules are designed and developed for different learning outcomes. Main deliverables are in Greek, English, Swedish, Slovak.

The objectives of EUPA are being achieved through an innovative methodology where assessment is performed before and after the training of different target sectors. EUPA aims to raise awareness on the issue of qualifications recognition for low activity countries(GR,CY,SK) while it develops assessment and methodological tools, materials etc to support the recognition of qualifications.


Objectives News Deliverables Steering Committee Meetings & Workshops



The project’s objectives are:

  • To develop a Qualifications Framework (QF) for PAs based on learning outcomes.
  • To identify learning outcomes that may be easier to be developed through non formal and informal learning and to use this information to design methodological tools
  • To develop with the aid of an Assessment Tool, a European certification for Secretaries and PAs. The Assessment Tool will be two dimensional and will use different methodological tools for the assessment of different learning outcomes.
  • To develop a modular curriculum and training material that will enable PAs to certify and to assign credits to the modules of this curriculum.



what is


On the 26th of October 2010, M.M.C Mediterranean Management Centre Ltd organized Τhe 7th PAs Conference - Into Future Work in Cyprus. The findings from the EUPA’s research study were presented during the event.


At the conference 100 Personal Assistants attented. During the conference the European Qualifications framework was presented by Ms. Christiana Knais. The participants expressed their interest in participating in the assesments that are planned to take place at the first couple of months of 2011.

The conference was a very successful and gave high exposure to the EUPA project.


EUPA is Progressing...


During the implementation of the first workpackage the methodology was designed (questionnaires to PAs, stakeholders and managers) and the research was implemented. The results of the research have been analysed and the reports of the analysis have been circulated. Based on these results, it was decided that the Qualification Framework (QF) for Personal Assistants should consist of 5 levels. Qualification Framework contains “all the qualities” a Personal Assistant (PA) should have, for performing her duties in an efficient and effective way. For each item, the Qualification Framework will state the learning outcomes a PA needs to demonstrate.

The QF is structured as:
WORK AREA/UNIT/Learning outcomes
Wording was reviewed many times in order to match the EQF. The qualification framework for all levels is available on the EUPA website presenting workareas, units and learning outcomes. Additionally, based on the importance PAs, Managers and Stakeholders have placed on different work areas and Learning outcomes credits have been assigned (for level 2 and 3). The partners decided to develop and pilot the assessment tool and the training materials for level 2.

The Qualifications Framework (QF) can be found at:
URL: http://www.mmclearningsolutions.com/Project_Card.aspx?ProjectID=16&ProjectCategoryID

As a part of the project progress the Qualification Framework was evaluated by partners (Del. 6) and translated into Slovak and Greek languages (Del. 7)



Commitee Meetings & Workshops

The Assessor’s Training Workshop will take place in Larisa, Greece, on the 17th of January 2011. One assessor from each partner country will attend the workshop, in order to learn to use the EUPA  Assement TOOL, and thus be able to assess PAs in their own country. The training of assesors will be delivered by the UK and Cyprus partners who were involved in the development of the assesment tool.

During the meeting of the partners in Larisa, there will be a Steering Commitee on 18th of January 2011.









Based on the knowledge, skills and competencies identified through the research undertaken to PAs, Managers and Stakeholders, and the Qualification Framework, a EUPA Assessment Tool is being developed for assessing PAs on each of the Learning outcomes identified for Level 2.

The Assessment Tool will aim to evaluate the situation of a Personal Assistant on each of the Learning outcomes included in Qualification Framework.

The Assessment Tool will consist of specially developed exercises, interview questions, simulations etc, for assessing the knowledge, skills and competences of a Personal Assistant for each Learning outcome. PAs must demonstrate achievement of all the Learning outcomes in a work area before credit can be awarded.
Trained assessors will be involved in this process.

After the development of EUPA Assessment Tool, it will be evaluated and adopted  (Del. 9) by partners and translated into Slovak and Greek language (Del. 10).

For the training of the Assessors, training curriculum (Del. 11) and Assessors Training Pack (Del.12) will be developed.




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16 Imvrou street, 1055 Nicosia, Cyprus Tel: +357 22466633, Fax: +357 22466635 email: eu@mmclearningsolutions.com



 This project has been funded with support from the European Commission.

This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.