EUPA Newsletter #1

30th of June, 2010

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Based on the EU policies related to the recognition of qualifications, EUPA's main objective is to develop a model for the recognition and validation of the qualifications of the sector of personal assistants based on learning outcomes.

The sector of personal assistants has been selected as the target group for the following reasons:

1) Personal assistants (PAs) do not have any academic qualifications which makes the validation of other skills and competences a necessity.

2) Most of the economically inactive women, when entering the labour market, request  a position as a secretary of a personal assistant but in many cases they lack formal qualifications. This means that evaluating their non formal and informal learning will ease their access to the employment market.

3) A personal assistant is of great importance in every European company and their role has been upgraded during the last decade.

EUPA consists of several steps through which the qualification framework is developed, based on research that identifies the importance of different learning outcomes. An assessment tool is also developed to assess the knowledge, skills and competences of PAs. Additionally training modules are designed and developed for different learning outcomes. Main deliverables are in Greek, English, Swedish, Slovak.

The objectives of EUPA are being achieved through an innovative methodology where assessment is performed before and after the training of different target sectors. EUPA aims to raise awareness on the issue of qualifications recognition for low activity countries(GR,CY,SK) while it develops assessment and methodological tools, materials etc to support the recognition of qualifications.

Objectives Target Groups Deliverables Steering Committee Meetings & Workshops
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The project’s objectives are:

  • To develop a Qualifications Framework (QF) for Pas based on learning outcomes.
  • To identify learning outcomes that may be easier to be developed through non formal and informal learning and to use this information to design methodological tools.
  • To develop with the aid of an Assessment Tool, a European certification for Secretaries and PAs. The Assessment Tool will be two dimensional and will use different methodological tools for the assessment of different learning outcomes.
  • To develop a modular curriculum and training material that will enable PAs to certify and to assign credits to the modules of this curriculum.


who can benefit



The following groups can benefit from the EUPA project:

  1. Personal Assistants
  2. Trainers
  3. Other Stakeholders
  4. Policy Makers



EUPA is Progressing...


Eupa is moving forward. The partnership has implemented the following deliverables (Del.) which aim towards setting up a methodology for the project management, a dissemination strategy,

  • Design of Methodology (Del. 1)
  • Research Implementation (Del.3)
  • Analysis of research results (Del.4)
  • Qualifications Framework (Del.5)
  • Dissemination Strategy Guide (Del.24)
  • Design and printing of posters (Del. 26)
  • Project Management Reference Guide (Del. 35)


Commitee Meetings & Workshops

The consortium had its first Steering committee meeting on the 13th of October 2009, in Cyprus. During the meeting partners had the opportunity to get to know each other, discuss about the project workplan and about the Project Management Reference guide.

Next steering committee meeting will be on the 18th of January 2011 in Larissa, where partners will discuss about financial issues, the progress of the project so far, the quality of the deliverables completed and the development of strategies for next actions.  

Additionally, on the 17th of January 2011, in Larissa, partners will have their first workshop called Assessors training. During the workshop partners will be trained to use the EUPA Assessment Tool, along with the Electronic Examiner sheet, and how to produce the EUPA Current situation Map.






The following deliverables will be designed in the near future:

  1. Evaluation of the Qualifications Framework
  2. Eupa Assesment Tool


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Design of Methodology

Design of methodology (Del. 1)
Three types of questionnaires were designed for three target groups; PAs, Managers and Other Stakeholders. The aim of the research was to identify the qualities that characterize a Personal Assistant (in terms of knowledge, skills and competences) that will enable her to do her work effectively and efficiently, and to rank those qualities based on their perceived importance.

Questionnaire Translation

Translation of questionnaires in two languages (Del.2)
The three questionnaires produced were translated into Slovak and Greek languages.

Research Implementation

Research Implementation (Del.3)
In this deliverable, the translated questionnaires were distributed by MMC, ORBIS and DIMITRA as follows:

  • Ten questionnaires to PAs per country
  • Ten questionnaires to Managers per country
  • Ten questionnaires to Other Stakeholders per country

Results were inserted in an electronic sheet which was designed and developed by MMC

Analysis of Research Results

Analysis of research results (Del.4)
Based on the results of the research three different reports were composed, performing an analysis on the perceptions of PAs, Managers and Other Stakeholders related to the knowledge, skills and competences a PA should have and the perceived importance of the above for each of the groups

Qualifications Framework

Qualifications Framework (Del.5)
A Qualifications Framework (QF) is a framework presenting all the qualities a PA should have in order to be able to perform her duties in an efficient and effective way and maintaining at the same time a high level of quality. Qualities are presented in terms of knowledge, competences and skills.

Dissemination Strategy Guide

Dissemination Strategy Guide (Del.24)
The Dissemination Strategy Guide includes information about the following:

  1. Project’s Background Information
  2. Definition of the dissemination strategy
  3. What do we want to disseminate? The message
  4. Who are our stakeholders and what are we offering them?
  5. When dissemination happens
  6. What are the most effective ways of disseminating?
  7. Who might help us to disseminate?
  8. Summarizing the dissemination strategy
  9. Management and monitoring the dissemination strategy
Design & Printing of Posters

Design and printing of posters (Del. 26)
EUPA posters were developed and disseminated among partners

Project Management Reference Guide

Project Management Reference Guide (Del. 35)
The guide includes the roles and responsibilities of the Coordinator namely
the methods of communication and related documents, procedures for the
certification of deliverables, procedures for overall quality assurance, overall
follow up and evaluation and financial and other reporting to EU. Additionally,
it also includes the roles and responsibilities of core partners like
deliverable achievement, progress and financial reports to the coordinator,
interim reports and requirements for data kept by partners in terms of financial


16 Imvrou street, 1055 Nicosia, Cyprus Tel: +357 22466633, Fax: +357 22466635 email: eu@mmclearningsolutions.com



 This project has been funded with support from the European Commission.

This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.