Title Quick Recognition and Validation of Retail personnel Competencies in the Children’s Products sector
Project Number 2012-1-ES1-LEO05-47818
Project Type Transfer of Innovation
Marketing Text SCORE has set a Quick Recognition and Validation System of retail personnel’s competencies in the Children’s Product sector throughout Europe, the SCORE QRV System
Summary The SCORE project has set set up a quick and efficient process of Recognition and Validation of professional competencies for the Children’s Products Retail personnel and entrepreneurs throughout Europe, which has been adopted by the labor market of the sector and will is leading to the further certification of these competencies. The SCORE QRV System has three different scenarios to test the competencies of the different users; a self-evaluation scenario, were the employee or entrepreneur can validate their own knowledge; an interview scenario, were the retail manager can use the tool to support the interview process; and a manager scenario, were the retail manager can use the tool to validate the competencies of his team.
Many professionals in the Children's Product sector throughout Europe have a variety of training background and professional knowledge, and so their technical – commercial competencies have not been formally recognized, since in many cases they have been acquired through their own professional experience. Therefore there is a need for them to recognize, validate, optimize, if necessary, their skills and competencies in areas such as Retail and Financial Management, Buying and Stocking policies, Customer Services, Information Technology, and Sales techniques for both themselves and the companies’ benefit.
In the case of retailing of a specialized sector such as the Children’s products, where particular care and attention has to be addressed to the direct costumer who is never the end user of the product, there is also no formal recognition or specialized training that can help and asses the personnel.
The proposal had as aims to set up a quick and efficient process of Recognition and Validation of professional competencies for the Children’s Products Retail Personnel and entrepreneurs throughout Europe.
The QRV System tool as result of the project permits the recognition and evaluation of non-formal and informal training according to a basic corps of knowledge, which have been adopted in the training modules.
The partnership has been set up in a balanced way both geographically and in terms of partners' competencies and contribution to the project. Partners’ capabilities, experience and networking activities have ensured a successful development of the project, as well as dissemination and exploitation of results towards its long term feasibility. In this sense, the partnership includes also organizations that are final users of the project results.
The proposal had a set of related outcomes during the project, including a sectorial training needs analysis in all participant countries, common professional profiles for the sector, a recognition and validation system of technical – commercial competencies, tangible elements for the interested persons to interact with the system, a network of training institutions to operate the system, a training orientation structure and a valorisation strategy. The project has contributed to the strategies related to the Lifelong Learning and the occupational and geographical mobility of the workers, to the labour market transparency and the improvement of employability levels and personal development. The use of the SCORE QRV System after the project is contributing to the development of the vocational training national systems for a more systematic approach of the evaluation and accreditation of competencies.
Recognition, transparency, certification
Wholesale and Retail Trade; Repair of Motor Vehicles and Motorcycles
Professional, Scientific and Technical Activities
program or curricula
The SCORE QRV System has three different scenarios to test the competencies of the different users; a self-evaluation scenario, were the employee or entrepreneur can validate their own knowledge; an interview scenario, were the retail manager can use the tool to support the interview process; and a manager scenario, were the retail manager can use the tool to validate the competencies of his team.
The tool includes 19 different modules of questions and training curricula for sales assistants and their managers, so that the user learning and validating experience is complete.