Title Promoting Core VET skills and competences for unskilled and semi-skilled employees in the tourism sector
Project Number 2012-1-HR1-LEO05-01700
Project Type Transfer of Innovation
Marketing Text The aim of the project was to provide VET possibilities and better employment outcomes in tourism for unemployed people and underperforming employees with limited qualifications, by improving their skills and competences in three occupational areas: reception and front office, housekeeping, and bar and restaurant. A training tool targeting the core skills and competences needed in the three occupational areas was produced including teaching and learning material and a user friendly e-learning platform. The project involved eight partners from education, training and consulting sectors established in 5 LPP countries. In order to ensure maximum impact and sustainability of the project outputs, exploitation was focused on, both, mainstreaming and exploitation, through engaging relevant industry stakeholders and decision makers for integration into policy and practice, as well as encouraging end users to further use the training courses of the project.
The CORE-VET project provided and reinforced vocational education and training possibilities and better employment outcomes for unskilled and/or semi-skilled people who are either unemployed but wish to enter the tourism industry or they are already working in the tourism industry but lack the necessary skills and competences in order to advance in their job. Specifically, CORE-VET targeted the identified deficiencies in three occupational fields that are represented widely in the tourism sector:
1. Reception and Front office services
2. House Keeping Services
3. Restaurant and Bar Services
CORE-VET built upon the highly successful, former LdV project “Basic skills for Work” (www.basic-skills-for-work.org) and adapted, localized, transfered and valorized the guidelines and training materials for the tourism and leisure sector to the specific needs of the targeted occupations and of unskilled and semi-skilled workers in the region of South East Europe, focusing especially in the countries involved in this project (HR, CY, RO, AT and EL). Furthermore, the project provided an enhanced and optimized training tool targeting the core skills and competences for each of the above mentioned occupational sectors which was made accessible through an interactive and user friendly e-learning platform and made available on-line.
The project work plan included a detailed needs analysis, including a survey in order to identify the key needs for unskilled and semi-skilled workers, the identification, analysis and adaptation of transferable content from the former LdV project, as well as the development and piloting of the complete training tool (teaching and learning material plus the e-learning platform). The main outputs produced was a highly specific training tool targeting the core skills and competences needed in the three identified occupations, translated in four languages (EN, RO, EL, HR) a corresponding trainer’s/learner’s guide, and a user-friendly e-learning platform enhanced with visual aids to maximize the learning benefits of the trainees and help overcome any existing language barriers.
An exploitation strategy is implemented and advocacy work is targeted at policy makers and other stakeholders through focus group meetings and round table discussions in order to raise awareness and ensure maximum sustainability and mainstreaming of the project outcomes, after the project end, both through volunteer action and possible commercialization.
The consortium has been specifically set up for the purpose of the project and provides all the necessary skills for the implementation of the work plan. It includes 8 actors, representing the Education, Training and Consulting sectors, established in 5 LLP countries. Each partner is an expert in its own area and brings complementary skill sets to the project. All tasks have been divided among partners in accordance with their expertise, while trying to ensure a balance in terms of work load.
Tourism and Hospitality are important generators of economic growth, employment, and socioeconomic integration in Europe. In 2010, for example, more than nine million persons were employed in the tourism industry, which equals to over four percent of all persons employed. Through the growth of globalization, a wide variety of career opportunities have emerged in this sector, most notably for the socio-demographic group of persons who have completed lower secondary education. However, since European tourism is largely a small and medium-sized tourism industry, often employers lack proper training programs necessary for the advancement of the skills and competences of their employees. What is more, pedagogical materials that target the vocational needs of low skilled employees and under-educated workers very rarely take into consideration their specific needs. Subsequently, existing training courses do not enable this specific risk group to develop entry-level skills required for successful labor market integration and development.
CORE-VET aimed to facilitate the process of adapting a training module to the necessary basic skills in the tourism and hospitality sector which is targeted directly at the risk-group of low-skilled employees and workers. The project promoted the recognition of smaller segments of learning and as such it could be a powerful motivator for underemployed who are oftentimes neglected in the VET systems.
Its specific, interlinked objectives were to:
Enhance the work performance of low skilled workers and improve their employability.
Offer a flexible, interactive and user friendly e-learning platform to unskilled workers; thus, enabling them to improve their skills and take advantage of opportunities to improve their position in the labor market.
Provide SMES employers in the tourism sector, which may lack the proper training schemes, with a flexible and easy to use training tool in order to enhance the skills and competences and potentially the productivity and performance of their staff.
Provide VET trainers with adequate innovative tools and resources – in terms of methodology – to address the needs of semiskilled and low-skilled workers and employees.
Open and distance learning
Access for disadvantaged
material for open learning
open and distance learning
Product information CORE-VET has produced an innovative training tool accessible through an interactive e-learning platform providing a flexible, user friendly and self-development environment for the learners focusing especially on the context of their professional activity. Videos, animations and various visual aids were the e-learning platform’s basic characteristics aiming to facilitate the training process.