Title UPCARING - UPgrading CARe service with INnovative skills certification, e-learning and matchinG systems" - UPCARING
Project Number 518388-LLP-1-2011-1-IT-LEONARDO-LMP
Project Type Development of Innovation
Country EU-Centralised Projects
The UPCARING project developed an integrated elearning/VPL/matching system to serve workers and aspiring workers in the home care sector, allowing learners to benefit from three environments to improve their professionalism and employability:
i) an e-learning platform for training
ii) a set of tools for validation of prior learning (for either self-administered use
or operator-assisted use)
iii) a system for demand/supply matching of home care services assisted by
The innovative character of UPCARING lies in the integration between the three systems described above, which allow all-round support to professionalization and employment opportunities for home care workers, as well as providing the potential for transferability of competencies as credit transfer across Europe.
Le projet UPCARING a développé un système intégré pour les travailleurs et les aspirants travailleurs dans le secteur de l'aide à domicile, permettant aux apprenants de bénéficier de trois environnements pour améliorer leur professionnalisme et de l'employabilité:
i) une plate-forme e-learning pour la formation
ii) un ensemble d'outils pour la validation des acquis
iii) un système d'appariement offre/demande de services d'aide à domicile assisté par des opérateurs experts.
Le caractère innovant de UPCARING réside dans l'intégration entre les trois systèmes décrits ci-dessus, qui permettent un soutien tous azimuts à la professionnalisation et à l'emploi pour les travailleurs de soins à domicile, ainsi que de fournir le potentiel de transférabilité des compétences que le transfert de crédit à travers l'Europe.
Die UPCARING Projekt entwickelte eine integrierte E-Learning / VPL / Matching-System für die Arbeitnehmer dienen und angehende Arbeitnehmer in der Homecare-Bereich, so dass die Lernenden von drei Umgebungen profitieren, um ihre Professionalität und die Beschäftigungsfähigkeit zu verbessern:
i) eine E-Learning-Plattform für die Ausbildung
ii) eine Reihe von Werkzeugen für die Validierung von Bildungsleistungen (entweder selbst verabreicht Einsatz
oder Betreiber gestützte Nutzung)
iii) ein System für die Angebot / Nachfrage-Anpassung der häuslichen Pflege nach Vorarbeit von
Der innovative Charakter des UPCARING liegt in der Integration zwischen den drei oben beschriebenen Systeme, die Rundum-Betreuung, um Professionalisierung und Beschäftigungsmöglichkeiten für die häusliche Pflege Arbeitnehmern zu ermöglichen, sowie die Möglichkeit geschaffen für die Übertragbarkeit von Kompetenzen als Überweisung in ganz Europa.
The UPCARING Project was promoted by a Consortium made up of seven partners from five countries (Italy, Spain, Lithuania, the Netherlands and the United Kingdom). UPCARING was designed in order to improve the professionalism of home care workers and enhance their chances of employment.
To do so, an e-learning system based on four macro-areas of competence - drawn from collation of national and regional curricula of European countries and regions, a system for recognition and validation of prior formal, informal, and non-formal learning attainments and building the home care worker’s UPCARING portfolio, and a home care work demand/supply matching system were embedded in a web-based multi-environment platform. Whereas both the VPL tools and the e-learning system are available for free access and individual learning by home care workers, the demand/supply matching system is operator-assisted and acts as a connection between home care workers and their market (families with older relatives needing care).
Achieving the development of the learners’ knowledge and skills in home care work through e-learning, enhancing their professionalism through validation of their prior learning, and supporting their employability through a demand/supply matching service were the main objectives of the UPCARING project, integrating three different services for learning, professionalization and access to employment into one platform being its strong point from the point of view of innovation, and the three primary environments of the platform and the possibility of either “à la carte” or integrated usage being its main features.
In an increasingly ageing Europe, where the impact of invalidating illnesses, some of which are being currently debated across Europe as a priority, i.e. Dementia and Alzheimer’s disease, increases and, as a consequence, the need for family care
assistance grows, the labour market demands competent, qualified home care workers. The UPCARING platform offers an innovative all-round learning-validation-matching system allowing quick access to learning, skill validation/certification or selfassessment, and employment opportunities.
The UPCARING project was designed to meet the needs of and offer significant benefits to both home care workers and intermediary professionals in welfare and home care services.
Firstly, an in-depth research was made on the EU models of validation/certification of competences, e-learning and demand/supply matching in order to gain the necessary knowledge to develop a proposal for a European framework of competence for Home Care Workers based on the collation of existing models.
The review showed a common core of four macro- competence areas common to all the curricula and qualification standards analysed. These are:
i) Relationship and Communication (establishing a positive relationship with the person being cared for);
ii) Cleanliness and personal care (hygiene and safety of the person being cared for and of his/her environment);
iii) Caregiving (operational care-giving activities and techniques)
iv) Care planning (making plans for day-to-day management of the health of the person being cared for).
The four macro-areas are those which define the professional Home Care Worker.
A fifth macro-area – ICT - is a transversal one which concerns the home care worker’s digital competences and ability to use electronic devices relevant to care work or care planning.
In addition to the core competences described above, a set of side competences was identified which could provide added value to the professional profile of the Home Care Worker.
The 4 core competences for the Home Care Worker served as a reference point for the construction of the e-learning platform content structure: each learning resource uploaded in the platform refers to one or more of the 4 macro-areas above.
The UPCARING platform integrates three environments:
i. a system for self-assessment and validation of prior learning (selfassessment tools and a portfolio template);
ii. an e-learning system based on the content structure outlined in the European competence framework for the professional Home Care Worker.
iii. a system for demand/supply matching of home care services to facilitate both home care workers’ access to the labour market and response to the care recipients’ needs.
After the UPCARING platform was published a pilot action was carried out in Italy, Lithuania and the United Kingdom. The action reached a total number of 112 Home Care Workers and 49 Intermediate Professionals. An additional number of 60 Home Care Workers were indirectly reached by the pilot action through a cascade model of informing and engaging Home Care Worker Managers as part of the interprofessional focus of the pilot thus giving a capability for continuance of the projects’ life post project.
Recognition, transparency, certification
Open and distance learning
Human Health and Social Work Activities
material for open learning
open and distance learning
program or curricula
description of new occupation profiles
The core products of the UPCARING project are the following:
- European Framework of competences for the professional Home Care Worker
- UPCARING integrated platform with three sections:
• Self-assessment and VPL tools
• E-learning system
• Demand/Supply matching system
Other implementation products of the project supporting and integrating the production of the core products were:
- Review of EU models of validation/certification of competences, e-learning and demand/supply matching
- Toolkits for Home Care Workers and Intermediate professionals
- Piloting report.
In addition, the following background products were carried out:
- Quality and Evaluation Plan
- Exploitation Plan
- Piloting Guidelines
- Evaluation report
- Sustainability plan.