Title VET QUALITY IN ICT SECTOR" / VET QI
Project Number 518269-LLP-1-2011-1-IT-LEONARDO-LMP
Product Questionnaires for Vet providers and SMES - final draft for wp3
Title Questionnaires for Vet providers and SMES - final draft for wp3
Product Type others
Marketing Text The basis for a quality assurance evaluation system as detected by the VETQI consortium.
In order to create a tool, which could be useful and suitable for project purposes, the questionnaire has been constructed through different steps. Hence, we had to take into account several aspects: 1) training and its characteristics; 2) European quality assurance cycle to evaluate training; 3) ICT topics; 4) training meaning according to SME and VET providers.
During the first phase, a lot of importance has been paid to the European quality assurance cycle and the reference frame has been identified in the quality assurance model defined by the EQARF tool. In particular two elements have been considered as starting points: the quality assurance cycle and the 10 main indicators developed by the European Network for the professional training quality assurance (ENQA-VET) accepted in the recommendation 2009/C 155/01of the European Parliament and the European Council. According to these indicators, we created a first draft of the questionnaire trying to change general questions into something suitable for small and medium enterprises. The quality assurance model provides indicators and descriptors for 4 main process phases, which are: planning, implementation, assessment and evaluation, feedback (procedures for changing). The reasons for applying such a tool answer to a request for providing a systemic approach to quality assurance; for involving all the actors into the strategic decision process; for using the obtained feedback trying to move further planning and implementation actions on a higher level. At the end of this phase we had a well structured questionnaire but it was still poor by the content point of view (especially because we had to take into account ICT training not simply training).
During the second phase, we tried to plug the gap by interviewing ICT experts (Vet, Sme, Universities and so on) so that at the end of the period we were able to remove not-useful questions and to include new more interesting questions in order to enter the ICT world (i.e. the problem of certification for ICT enterprises, ICT specific techniques for training, training tendencies within Sme, ICT timetables for innovation). At the end of this phase, we had a well structured questionnaire, which was suitable for ICT SME/VET but there was still something missing. As many enterprises showed us, training (especially to micro and small enterprises) means not only structured training courses but also something else, something less formal.
During the third phase, we started thinking of a different meaning of training, which could take into account also informal and less-structured training approach (frequent meetings, on the job, team working, webinar). New questions have been included referred to this “soft” approach covering communication, skills, organizational learning, problem solving within enterprises. At the end of this phase we had a well structured, suitable for ICT SME/VET questionnaire, which could be filled in also by those who were not organizing formal structured training.
During the forth phase, we wanted to add something more. According to several organizational studies, training has also something to do with organizational climate since to “enhance” employees can mean also to spread the core values of the company as well as to give them the chance of being part of the company. Training does not mean exclusively technical or linguistic or practical skills, it also means soft skills that are the core elements of an organizational culture. Through the questionnaire, we wanted to collect evidences about enterprise awareness of the importance of such a matter. We wanted to know whether enterprises belonging to involved countries are aware of organizational climate strategic role and to what extent are they. At the end of this phase our questionnaire was complete since all training options have been taken into account: formal and structured training courses; informal training; training as spreading of company values.
Small and Medium ICT Enterprises
Area of application
Product Languages English