Title IT-Call – Integrated Training for Efficient Employability of Disabled People as Call Center Representatives
Project Number 2008-1-TR1-LEO04-02465
Product IT-Call - Virtual Call Center
Title IT-Call - Virtual Call Center
Product Type website
Marketing Text IT-Call is offering an informal training and guiding curricula targeting disabled people. Portal will be further developed as Virtual Call Center, where also the practical ways of searching related opportunities are indicated. Brief technical information are made available to disabled people to support them in their efforts to work as call center operators in home based form of working, virtual working.
The call center concept has a significant role in business life in the communication between clients and companies or service suppliers. Although most of the contacts are performed in written and electronic form, the human touch is an unavoidable necessity in most of the cases due to increasing awareness of “customer satisfaction” phenomena which requires human interactivity in response together with efficient feedback and solution production within limited time frame. That is why almost all organisations are having a call line regardless of their size and operational fields.
The clear explanation of call center employment is “If you want to find a job where nothing counts but brains and voice, this is it”. Furthermore, some call center operators already have found that disabled workers stay in their jobs longer and are more loyal than other workers. They also tend to be older and better educated, and they will work for less.
People who are employed in call centers as call center representatives are not necessarily have to be employed in the organisations’ premises or working offices anymore thanks to fast developing communication technologies and Internet. As a result of development in communication technologies, call diverting is very easy and inexpensive. The access to company Intranets via Internet is now part of daily life due to high Internet access speeds.
The combination of these two phenomenons is now bringing new opportunity for disabled people, who can work at their home by using a computer and communication facilities.
Target group People with physical disabilities having proper background and infrastructure to e-work as virtual call center operators.
Result A unique training curricula is developed. The training program and efficient launch of Virtual Call Center will be realized in next phases of the project.
Area of application Virtual Call Center
Product Languages English