Title COMPetency Assessment & Training for the uptake of eGovernment services by public authorities
Project Number DE/10/LLP-LdV/TOI/147361
Project Type Transfer of Innovation
Marketing Text The question of changing and newly arising e-government competency requirements was at the center of the "COMPAT.eGov.de - Competency Assessment and Training for the Uptake of eGovernment Services by Public Authorities" project. New forms of networked interorganisational cooperation arise, shared service-center are set up, one-stop-front offices with networked back office-structures established. This changing working environment requires different and new competences for public servants. The project's aim was to survey the e-gov competency requirements, develop a framework for e-gov competences, a curriculum and learning scenarios and evaluate these during pilot sessions. The competency approach has an output-oriented focus on a person's holistic performance capacity in a working environment. This analytical approach enables the international comparability as well as the transferability and accounts for all competencies apart from their acquirement.
Several initiatives have been started in the EU states during the last years increasingly improving the use of eGovernment services. Several studies show that progress has been made and that the degree of the adaptation of eGovernment services is fairly satisfying. In spite of these improvements topical elevations show that there are clear differences and obstacles concerning a uniform and common understanding of eGovernment and its introduction in the European countries. A determining obstacle on the way to a common understanding of eGovernment and the harmonisation of eGovernment services has been that there was no efficient authoritative frame for the assessment of the required competences as well as for the vocational education and training of the public servants. While progress has been made concerning the technical interoperability of eGovernment services, regarding the definition and assessment of competences as well as the vocational education and training of the public servants designing, implementing and running eGovernment services were still many duties.
The COMPAT.eGov.de project helped to raise the quality of the competency inquiry and assessment as well as the VET of civil servants to make use of eGovernment services. Therefore, contents and results from the preceding and running EU projects Rural eGov, Rural Inclusion, eCOTOOL and WACOM were adapted and integrated.
COMPAT.eGov.de pursued the following project aims:
1) Identification and analysis of e-gov competency standards for public servants
2) Choice, transfer, analysis and adaptation of the innovative training contents to eGovernment services which were already developed for SMEs and can be used for public management to support the lifelong learning of public servants
3) Transfer, adaptation and use of the authoritative model for the competency modelling and competency assessment for the target group, based on the identified need and demands
4) Integration of eight reference levels of the EQF in the reference model COMPAT.eGov.de and his harmonisation with national qualification frames and education systems
5) The introduction of a mulitlingual on-line environment (COMPAT.eGov.de web portal) to offer the on-line search, access and use of digital information and training materials for eGovernment services at the target group's hands
6) Realisation of a series of the pilot sessions which align the identified required competences and the ECVET recommendations.
Methodically the project touched upon a literature review on present knowledge of the eGovernment competency research. Few and predominantly qualitative and explorative studies with a national focus had so far been conducted.
Initially, changed and changing eGovernment competencies as well as the alignment of the current VET offers in the single countries were surveyed. A number of experts from different hierarchical and state levels as well as external experts (e.g. academics, consultants) were included in the quantitative sample. Secondly, the results were validated and deepened in the context of focus group workshops and a reference framework for the eGovernment competency assessment was developed. On the basis of this knowledge continuing VET offers were conceived, tested in pilot sessions and made accessible as digital learning objects in a web portal.
Recognition, transparency, certification
Open and distance learning
Utilization and distribution of results
Public Administration and Defence; Compulsory Social Security
open and distance learning
procedure for the analysis and prognosis of the vocational training requirement
material for open learning
transparency and certification
program or curricula
The COMPAT.eGov.de qualification framework for e-gov competences provides the framework for ascertaining and assessing e-gov competences that are necessary in the workplace and are relevant for the public authorities’ personnel.
The COMPAT.eGov.de Competency Qualification Content Translation & Adaptation includes a detailed description of the content that supports the competency assessment process to be incorporated within COMPAT.eGov.de framework.
In addition to the curriculum and the learning scenarios the "COMPAT.eGov.de Training Curriculum, Scenarios and Content Adaptation" describes selected, adapted, and translated training resources that support the project’s training activities. The necessary content has been adopted from the Rural Inclusion PSP project and adapted to this project’s requirements. The curriculum and the respective scenarios are elaborated in accordance with the framework, with the educational objectives fitting in with the current ECVET recommendations and the qualifications assigned to the eight EQF reference levels.
In order to provide an integrated framework for the vocational training and competences assessment for the public servants, the consortium has deployed a web portal based on the training environment of Rural Inclusion, i.e. the RuralObservatory2.0. The portal, which in its current form incorporates Digital Training Objects (DTOs), also incorporates the necessary Digital Competency Models (DCMs).