Title TourBo meets Europe – Europe-wide recognition and certification of learning results in tourism including systematic performance points against the background of ECVET and EQF
Project Number DE/10/LLP-LdV/TOI/147328
Project Type Transfer of Innovation
The tourism industry is fast moving and expects prompt and adequate reactions to the changing needs of target groups. It is sustained by the qualitiy of its employees and characterized by professional, linguistic and intercultural competence as well as entrepreneurial thinking in combination with comparable business experience and certifications, ideally acquired abroad.
This trend is faced by a Europe under the banner of demographic change. It is necessary to discover and to use everybody’s wealth of experience, i.e. also that of former longterm employees in tourism and outside the industry. It is imperative to visualize and to recognize informal and non-formal competences.
Continuing and further education courses in tourism require high flexibility and permeabilty.
The idea of this project was based on the awareness that long-term employees without any formal qualification are typical for the tourism industry in Europe
We therefore transfered the methods and tools of the „International Cooking Certificate (ICC)“ to the tourism industry. The ICC was developed in the LEONARDO pilot project “Resto-Cooking-Permit” and certifies unskilled kitchen staff for the first time.
We created a concept to test and certify competences and skills of employees in tourism with the focus on learning outcomes. To do so we developed the “Recreation Assistant (RCA)“. Regarding the contents we also transfered topics out of the “LEONARDO Best Practice Project eu-eqt (European Supplementary Qualification in Tourismus Management )“, which recorded the demands of the tourism labour market and implemented them in the modules of the eu-eqt.
The theoretical developments have been tested and amended in practice with the target-group. Different emphases have been introduced, such as
• family friendliness and wellness
• culture, history and sports
• gentle and close-to-nature tourism
The RCA can be described as a sort of tourist guide with a generalistic and intercultural backround and a wide scope of duties which extends into the tourism management. Overlaps with other job-descriptions in the tourism industry have been figured out. The programme has been completed by a syllabus and an examination system following the model of the ICC.
We covered the certifications and final examinations in tourism vocational and further training in the region by a credit point system and allocated them exemplarily to the different levels of EQF. This included graduations in school and university education. The project also addressed the issue of how the framework of institutional vocational, academical and further training has to be modified in order to recognize skills acquired abroad.
The short and long term effects are
• Europe-wide transparency in vocational, academical and further training in tourism.
• Connectivity and permeability between the differnet levels of the EQF.
• Examination of the possibility of transferring creditpoints from ECVET in ECTS.
• Quality assurance by professionalised employees.
Difficulties for enterprises in classifying the competences of employees in the tourism industry as well as a lack of acceptance of certificates and qualifications acquired abroad aggravate the mobilty of employees. For representing an exact model of the reality we had different working planes and actors.
Based on the European political developments, we exemplarily allocated the existing certificates of vocational, academical and further training in tourism to the levels of the EQF. The consortium partners examined explicitely how to modify the framework of school education and further training in tourism in order to assure the Europe-wide mobility of employees in tourism. This part of the project went along with an on-road test with the target group. In parallel we developed a certification system for the „Recreation Assistant“ which attests skills and competences of tourism employees originally from outside the industry but who have worked in the industry for many years. The focus was set on non-formally and informally acquired learning outputs, on Europe-wide comparability and on creating ways for good access to higher qualification. The target group has been involved in all practical respects.
Utilization and distribution of results
Recognition, transparency, certification
Open and distance learning
Arts, Entertainment and Recreation
Accommodation and Food Service Activities
transparency and certification
program or curricula
The following produts have been developed during the project:
• Documentation of the project in its development process
• Presentation of the development of the Recreation Assistant in words and figures. (for example good practice of some participants)
• Certification system RCA (modular syllabus, self-assessment procedure, examination
• Transnational information brochure about the RCA
• Exemplified allocation to the EQF and a credit point system for certificates acquired in vocational, academical and further training in tourism, including our suggestions for connectivity to higher education and the possibilities of recognition and transfer of credits points from ECVET into ECTS
• Models of learning units and suggestions for certification of non-formally and informally acquired competences in German and Austrian tourism further trainings
• Organisation of a conference about tourism education and training in the north west of Gemany
• ECVET conference in Austria