Title Multicom 112 extension project
Project Number LLP/LdV/TOI/2008/IRL - 502
Project Type Transfer of Innovation
Marketing Text The project aims to serve as an example of best practice in the teaching of languages to emergency services personnel across Europe in an informal work environment. The total number of languages available is seventeen. All EU citizens will benefit as a result of this project if they need help from the emergency services.
Summary This project aims to further enhance the linguistic competence of all emergency services personnel by the development of the innovative language learning tools with a total of 17 spoken languages in Europe, with six new languages included in this application, namely Finnish, Irish, Slovenian, Lithuanian, Basque and Sami. The language learning tools are particularly suited to the informal learning environment of emergency service personnel.
The project derives its name from the 112 number that was established by the EU in 1991 as the single European Emergency Call number to be used by all member states in an emergency. In response to the Universal Service Directive 2002/22/EU member states are obliged to ensure that emergency calls are handled in an effective manner throughout the EU. The recent enlargement of the EU has led to the increased mobility of the workforce and population with greater numbers of workers and tourists travelling around Europe. Emergency service personnel must be able to deal with calls for assistance in an emergency in any language. To do so effectively requires them to be able to speak in a number of languages. Recent developments in Lifelong Learning Programmes have also focused employers on the need to consider the workplace as a lifelong learning centre.
This project seeks to build on the success of two earlier projects that were created within the framework of the Leonardo programme for vocational training and that were awarded the European Label for Innovative projects in 2006 for language teaching and learning. These two earlier projects focused mainly on emergency call centre personnel.
Open and distance learning
Public Administration and Defence; Compulsory Social Security
Professional, Scientific and Technical Activities
Information and Communication
Administrative and Support Service Activities
material for open learning
Product information The projects key outcomes will be a CD for autonomous training and a virtual learning environment for online training with native speakers provided via the project website. Innovative aspects include the cutting edge e-learning training and the increased access by those with informally acquired language skills. Dissemination activities included in the project aim to inform emergency service personnel across Europe, employers, and other relevant stakeholders about the availability and the effectiveness of this innovative approach to language learning.