Title Towards an Effective and Life Long Training of people with Special Needs for Help Desk Operations utilising ICT
Project Number EL/02/B/F/PP114.009
Project Type Pilot Project, project with multiplying effect (2000-2006)
Marketing Text TELL-IT project intends to develop a multimedia, flexible and continuing training for people with mobility and/or visual impairment in order to be ...
TELL-IT project intends to develop a multimedia, flexible and continuing training for people with mobility and/or visual impairment in order to be employed in the service provision sector and, more specifically, in helpdesk operations. In addition, a teleworking module will be developed, together with a relevant training program, in order to help PSN (People with Special Needs) with more severe disabilities to work from their home. Finally, the project develops life-long training schemes for its users, taking into account the constant evolution of help-desk services and support technologies.
Thus, the project will result in the integration in the market of disabled people through the significant and continuing improvement of their vocational skills in relation to Hel Desk functions, their acquaintance with new, ICT tools operation knowledge and ability to work with the public and support public services.
Sectors Information and Communication