Project Type Projets de transfert d'innovation
Marketing Text Le projet „ACAD“ se concentrait sur le transfert de la méthodologie des formations professionelles concernant le service des clients handicapes au même niveau que les autres clients. Ces méthodes avaient été testées et introduites avec le succès dans les pays partnaires. Les matériaux d’instruction, les méthods d’évaluation de besoins éducatifs et les méthods d’évaluation d’accessibilité pour des personnes handicapées ont été adaptées a la situation polognaise. Grâce à cela elles ont influencé positivement sur le developpement de competences professionnelles dans le secteur hotelier et restaurateur en Pologne. L’amériolation de la qualite d’instructions professionnelles pour le personnel et le gestionaire était l’objet du projet “ACAD”. L'avantage de ce projet était de sensibiliser des personnes qui y participent. Grâce à cela on pourrait accroître la compétitivité des personnes handicapées sur le marché du travail dans ce secteur.
The research conducted by FIRR in 2009 indicated that there were significant barriers in accessibility of hotel/accommodation and catering services to people with various disabilities. Only 2% of examined hotels employed person using sign language. None of them offered information or other material printed in Braille. In case of catering services, more than half of them were inaccessible for people with physical disabilities because of architectonic barriers. Only in case of 2% of restaurants the special training in disability issues was conducted and none of the hotels had such training so far.
The conclusion of the research was that the staff of hotel and catering services did not have skills necessary to provide adequate services to clients with disabilities what was a consequence of certain lack of coverage of that subject in available vocational training offer. The provision of full access to hotel and catering services for all clients without discrimination on the ground of disability is one of obligations of modern European society.
The necessary condition for that is to prepare qualified human resources to provide proper services in mentioned sectors.
Great experience of Action For Blind People from Great Britain and National Youth Association For Family Action from Portugal as well as efficient project management of Foundation for Co-operation Fund gave enormous opportunity for improvement of hotel and catering services in Poland. The Foundation Institute for Regional Development since its establishment has promote inclusion of people with disabilities in all areas of social and economic life.
The experience of all four partners ensured the realistic assessment of needs and practical implementation of best possible solutions.
Among hard results of the projects are: training frame curriculum for personnel and management staff of hotel and catering services, pilot training of 40 employees of hotels and restaurants, qualification assessment mechanism for staff of addressed sectors in relation to services to clients with disabilities, elaboration of manual for hotel and catering services.
The outcome of the project certainly includes raised awareness, developed specific skills and expertise of addressed sector and development of qualifications of their staff. The benefits from project activities and results for target groups (for example increase in the number of clients because of clients with disabilities) will encourage others.
The Opening of hotel and catering sector to clients with disabilities will rise social awareness and increase level of social inclusion of that disadvantaged group. For hotel and catering sector, it gives the chance to widen their offer, increase of the competitiveness both of addressed services as a whole and position of particular employee involved in the project on the European labour market.
Vocational education trainings offered in Poland both to young and adult participants of courses in catering and hotel business have not included modules related to special needs of clients with disabilities. The natural consequence of that situation was deficiency in awareness of those special needs and lack of key skills and qualifications required to meet them. Similar situation existed in case of curriculums in further education system. The main problems were related to safety procedures, provision of the same standard of services both for people with and without disabilities, as well as basic communication skills especially in contact with people with sensory disabilities (vision, hearing, speech).
Due to the lack of appropriate educational offer, the staff employed in Polish hotel and catering sector has no opportunity to improve their skills in service for people with disabilities. The urgent changes had to be made in that area particularly considering equal rights of people with disabilities to fully participate in social and economic life, including equal right to use hotel and catering services as other citizens of any European country. Limited access to those services affects the balance in social participation and is a direct discrimination of people with disabilities.
Research done by FIRR tested the frequency of training of skills to provide adequate services to people with disabilities in hotel and catering sector. The result showed indicator 0 in hotels and almost 0 in catering services. The staff of those services reported significant lack of skills in relation to basic services for people with disabilities in hotels (62%), deficiency in communication skills with sensory disabled clients (100%) as well as various deficits in physical environment, accessible information formats etc.
Representatives of all services participating in the research have notified the interest in training related to special needs of clients with disabilities. They perceived it as the chance to widen their offer and in consequence, the increase of number of clients, higher income and better position on the market.
Project ACAD played also important role in preparation of hotel and restaurant sector for Football European Championship in 2012. Undoubtedly, there will be people with disabilities among European visitors on that event.
Project ACAD aimed at development of training curriculum in hotel and catering services in their provision for people with disabilities and conducting several trainings based on that curriculum. It equipped the staff with skills required to meet special needs of clients with various disabilities and also effects the growth of awareness and development of civil society. The manual with practical hints for the personnel of hotels and restaurants will be very useful and sustainable result of the project since it can be used many times after the project end.
The qualification assessment mechanism allows the reliable verification of declared quality of services in relation to real requirements and demand on the market. This perfectly fits in European priority of development of vocational skills considering labour market needs.
The activity main objective was complex development of vocational skills of addressed groups and in consequence increase of their competitiveness on the labour market. The achievement of that goal wass possible thanks to fulfilment of European priority of development of quality and attractiveness of vocational education training systems and offer and competences of teachers and trainers.
Accès pour les personnes moins favorisées
Égalité des chances
Marché du travail
Formation tout au long de la vie
Activités de Services Administratifs et de Soutien
Hébergement et Restauration
Activités des Ménages en tant qu`Employeurs; Activités Indifférenciées des Ménages en tant que Producteurs de biens et Services pour Usage Propre
Arts, Spectacles et Activités Récréatives
Méthodes de distribution
Matériel pour l'enseignement
Transparence et certification
ACAD aimed to pass maximum of practical information, experiences and advice, what encourages to use its result also after the end of project lasting. Results of project will be in use by partners after its end with European and own funds support.
- Training program and materials adapted to Polish customers needs.
- Questionnaire of evaluation - participants.
- Questionnaire of evaluation - trainers.
- Training program and tools evaluation.
- Expert questionnaire.
- Universal training program.
- Control tool - criteria of qualifications' level.
- Manual for accommodation and catering branches (including service offered for impaired clients).
- Promotional leaflet - ACAD.