Title Accommodation & catering accessibility for disability
Project Number 2009-1-PL1-LEO05-05036
Product The control tool - criteria for qualification level
Title The control tool - criteria for qualification level
Product Type evaluation methods
Marketing Text The tool that gives the chance to assess the level of the competences of staff in service provision for clients with disabilities.
Description The questionnaire is the tool for self-assessment fo the level of qualifications and competence in the quality service provision for clients with special needs because of disability. It gives information what area needs to be improved and if the training is needed.
Target group Hotel and catering sector, training units.
Area of application The control tool might be used both for self-assessment of the staff but also for the assessment of staff competences made by the management.