Title Accommodation & catering accessibility for disability
Project Number 2009-1-PL1-LEO05-05036
Product A manual for staff and managers in the hotel and catering sector, informing them how to provide services that fully include disabled customers –
Title A manual for staff and managers in the hotel and catering sector, informing them how to provide services that fully include disabled customers –
Product Type material for open learning
Marketing Text The manual is a guide for the staff and managers that provides very practical and useful information how to include special needs of clients with various disabilities in their work.
Description The guide includes information on special needs and necessary adjustments in service provision in relation to clients with visual, hearing, mobility, intelectual and speech disability. It also includes some more theoretical references for those who would like to extent their competence in particular area. It gives practical help for self-training and development of skills and competences for hotel and catering sector and in the same time gives basic for compliance with European standards and non-discrimination legislation.
Target group Hotel and catering sector
Area of application The reference material for VET training and for self-education.