Title BOIT - Burnout Intervention Training for Managers and Team Leaders
Project Number 502360-LLP-1-2009-1-AT-LEONARDO-LMP
Project Type Development of Innovation
Country EU-Centralised Projects
With nearly 1 in 3 European workers being affected by work-related stress, the issue is now clearly on the agenda of the European Commission and its member states. High speed work, economic crises and a high rate of unemployed, can lead to stress-related illnesses and ultimately burnout of the individual (Working on Stress, p8)
As burnout is a phenomenon which does not appear all of a sudden but develops slowly and gradually there is a good chance to intercept the progress if its symptoms are realized at an early stage:
Therefore the project offers managers and team leaders a blended-learning training which enables them to recognise the beginning of burnout in their personnel on a physical and a psychical level and to set intervention strategies.
The long term impacts of this lifelong learning opportunity will be visible in a reduction of
-sick leavers (costs) caused by burnout;
-personnel turnover caused by burnout;
-the unemployed rate caused by burnout.
The European Working Conditions Survey highlighted that occupational illnesses associated with psychological stress are on the rise throughout the EU member states. The project BOIT addresses Burnout, a specific mental health syndrome characterized by emotional, mental and physical exhaustion.
Health promotion, prevention of vocational stress or safety at the workplace are topics covered in several European projects but none of them has developed intervention strategies for managers and team leaders to deal with psycho-social illnesses generated by specific working conditions. The overall aim of the BOIT project was raising awareness on Burnout and enabling the project’s target group, managers, team leaders and other members of the middle level management from different service sectors to detect Burnout among their staff at an early stage and then to intercept the slowly and gradually developing Burnout process with tailor-made intervention strategies. Not only persons from BOIT’s target group but also their staff members who are at risk of Burnout and/or who are already in the process of Burnout benefit from the Burnout Intervention Training for Managers and Team Leaders.
In the long run BOIT aims at preventing working situations that promote Burnout, reducing the number of drop outs due to Burnout and hence to minimize the expenses caused by Burnout for social and pension insurances as well as for labour market services.
The transnational BOIT consortium, a mixed partnership in terms of geographical spread (AT, IT, DE, DK, RO and UK) and type of institutions combines a longstanding experience in health, adult and vocational education, research, consulting and multimedia production. The University of Vienna (AT) and of Oradea (RO) contributed their scientific expertise on Burnout.
The main activities in the two years’ period of BOIT (01.01.2010-31.12.2011)were:
•Conduction of national needs analysis with representatives of the target group in regard to a Burnout intervention Training in AT, IT, DK, DE, UK and RO. The results were summed up in a comprehensive report and were the main source for the developement of the training concept.
•Development of a theoretical abstract on Burnout, written by the partners from the University of Vienna (AT) and Oradea (RO).
•Development of the BOIT structure: the partnership developed four correlating workshops. An online platform was developed, which offers additional information on the workshop content. This online tool can be used in addtion to the workshops.
•Development of the Kit for the Burnout Intervention Training.
•Production of dissemination products: project logo, poster, website and fliers.
•Test of the drafted BOIT with managers and team leaders in customer-oriented positions in 6 partner countries. The results and experiences of the piloting were summarized in a general piloting report. The feedback of the testing phase was essential for the further/final development of the training structure and material.
•Finalisation of the BOIT Training Kit, taking feedback from the piloting (participants and trainers) and the comments of the external evaluator into consideration.
•Development of a Good Practice Brochure which contains highlights and pitfalls from the national pilots as well as recommendations for trainers.
•Presentation of all BOIT products and the experiences gained during the project at the European final conference which took place in Seeburg, DE on December 14th 2011.
Further information on the project and its products can be found on the project website: www.burnoutintervention.eu
program or curricula
Apart from the project activities and outputs -mentioned under "Description" - the main product of the project is the Kit for Burnout Intervention Training, available on a CD, translated in all 5 partner languages (DE, EN, IT, RO, DK). It contains:
• Training Curriculum which gives an overview of the learning content of the 4 workshops. The 4 face-to-face workshops cover the following topics:
o Overall aim of the BOIT
o Definition of Burnout: What is it? What is it not but for example stress or depression?
o Effects and consequences of Burnout on the individual, interpersonal and organisational level
o Signs of Burnout on the individual, interpersonal and organisational level
o How to address Burnout in a staff appraisal
o Concept of prevention and intervention
o Definition of one’s field of responsible and influence
o TCI (Theme Centred Intervention) model
o Transfer of knowledge to ones one situation / team / organisation
o Planning of tailor made intervention (and prevention) strategies
o Reflection of implementation of tailor made intervention (and prevention) strategies
o Planning next steps and improvements
•The Trainers’ Manual: gives detailed information on how to conduct the BOIT
•The Booklet: all training material for the Workshops
•Virtual information and learning platform supporting the BOIT training programme. There is direct access to the platform from the BOIT website www.burnoutintervention.eu
•In addition to the BOIT Kit a Good Practice Brochure was developed, which serves as an information source. It contains on the one hand practical examples from the pilots, on the other hand it provides general information on Burnout, presents the BOIT programme, its structure and flexibility. Furthermore it describes the role of the BOIT trainer and gives information for interested people who would like to take part in a BOIT in the future. The Good Practice Brochure was produced as paper version in all five languages.