Title Management and Assessment of Electronic Services for Technicians and Retailing Operations
Project Number 2008-1-GR1-LEO05-00320
Project Type Transfer of Innovation
Marketing Text The main goal of this project is to apply and test thoroughly the methodology already developed by the Leonardo/Reliable project in different business sectors and countries inside the European Union. The use of online training and multiple languages eliminates many of the barriers that have inhibited greater social inclusion and cohesion. The web-learning environment enables European cooperation in VET & Product education for various companies. Its multilingual interface means the same learning materials can be used in many different countries at the same time. The online environment will also allow better interaction between learners and students. Multimedia content will be used in order to increase learning effectiveness. The programme will also offer online assessment modules, which aid in monitoring Return on Investment - ROI (Leonardo RELIABLE Project outcomes) for various selling and support processes regarding new products and services. The platform will allow users to undertake VET training on an individual basis (guided or instructed by a computer) or as a part of a virtual VET class. Virtual classes meet either synchronously (at the same time) or asynchronously (at different times), or some combination of the two, using Wiki and Blog methods (Web 2.0). A collaborative toolbox (VET-Wiki) supports the communication of students and administrators. The ultimate purpose of all these will be the more efficient delivery of vocational product and support training, using modern Web 2.0 methodologies and Collaboration Portals (Enterprise Product and Support Portals - EPSP).
In the MAESTRO project, an innovative and complete business process modelling and evaluation system, along with an e-learning methodology was proposed and tested. We exploited the extensive previous research and existing methodologies in the area of traditional education evaluation and especially in the area of students’ evaluation of (traditional) teaching effectiveness. Our innovation in this proposal pertains in finding the training needs of an enterprise, or generally a specific group, and then in using an extended new methodology for evaluating e-learning, which focuses both on the extent of use of the e-learning system by the learners and the extent of accomplishment of the educational objectives as central dependent variables.
Transferring of innovation was implemented in an international level. The technical and research experience gained, as well as the products designed were employed in Bulgaria, Rumania, Sweden and Finland. The content created in one partner was translated in the native language of another. Since the whole procedure is web-based, transferring the innovation was automatically accomplished through electronic means.
Additionally, the dissemination activities included publications in journals and conferences and a workshop that was planned. Moreover, the large amount of users that were involved contributed to the dissemination of the project results.
The project reached most of its objectives. The proposed systems, methods and algorithms were fully developed and tested in a variety of test cases. A large number of users, more than 500, participated in the deployment of the systems and in the evaluation of the products of the MAESTRO project.
Some of the methods were found to exceed expectations regarding their success. Specifically, the integrated Self-learning methodology was found to be by both instructors and trainees to be very easy to follow and very helpful. The Business Process Modelling and Evaluation method was also found to be accurate in locating business procedure problems. A problem however arose in the procedure: this method was difficult to implement in a large scale, due to the complexity of the Bank procedures we modelled. Nevertheless, we modelled and tracked a medium complexity procedure and extracted concrete and tangible results which led to specific recommendations for training sessions.
Finally, a serious problem impeded the efforts of the project. The national agency continuously asked for revisions of the mid-term report and suspended the project funding. As a consequence, most of the dissemination activities and consortium meetings were cancelled. Nevertheless, the technical tasks of the projects were accomplished in full.
Recognition, transparency, certification
Utilization and distribution of results
Information and Communication
Administrative and Support Service Activities
program or curricula
The MAESTRO project designed, researched and developed two products.
The first one is based on a novel Business Processing Modelling methodology. This method pinpoints the training needs in the vocational sector by modelling the business procedures and identifying, if applicable, possible problems. Then, the system proposes training sessions in order to increase the effectiveness of the business.
The second system implements a designed for the MAESTRO project integrated self-learning methodology. This methodology creates new educational material and increases student collaboration. It was designed specifically to adapt the e-learning educational process to the needs of a corporation, a special target group or an investment.
The aforementioned products were tested on over 500 users which found the products effective and user friendly. The Business Process Modelling system was employed by a bank, the stakeholders of which found it effective, although difficult to implement in a large scale. The research community approved the findings of the project by accepting for publication in 2 highly prestigious journals and several international conferences.
We believe that the metrics-driven methodology proposed by this project correlates e-learning to business, increases its Return On Investment and finally persuades the business world of e-learning’s effectiveness. The Training experience that the MAESTRO project proposes is more enriching for everyone, bi-directional and adapts to the special needs for training.