Title Management und Einschätzung der elektronischen Services für Techniker und Privatkundengeschäfte
Project Number 2008-1-GR1-LEO05-00320
Project Type Innovationstransfer
Marketing Text Das Hauptziel dieses Projektes ist, die Methodenlehre gänzlich anzuwenden und zu prüfen, die bereits durch das LEONARDO/RELIABLE Projekt in den verschiedenen Geschäftssektoren und in den Ländern innerhalb der Europäischen Gemeinschaft entwickelt wird. Die Netz-erlernenumwelt ermöglicht europäischer Mitarbeit im VET u. in der Produktausbildung für verschiedene Firmen. Seine mehrsprachige Schnittstelle bedeutet, dass die gleichen Lernmittel in vielen verschiedenen Ländern gleichzeitig benutzt werden können. Die on-line-Umwelt erlaubt auch bessere Interaktion zwischen Anfängern und Kursteilnehmern. Multimediainhalt wird benutzt, um das Lernen von Wirksamkeit zu erhöhen. Das Programm bietet auch on-line-Einschätzungsmodule an, die in der Überwachung Anlagenrendite - ROI (LEONARDO-RELIABLE Projektresultate). Die Platform erlaubt Benutzern, sich VET-Training auf einer einzelnen Basis oder als Teil einer virtuellen VET-Kategorie aufzunehmen. Virtuelle Kategorien treffen sich entweder synchron (gleichzeitig) oder asynchron (zu den verschiedenen Zeiten), unter Verwendung Wiki und Blogder methoden (Netz 2.0). Ein kooperativer Werkzeugkasten (VET-Wiki) stützt die Kommunikation der Kursteilnehmer und der Verwalter.
In the MAESTRO project, an innovative and complete business process modelling and evaluation system, along with an e-learning methodology was proposed and tested. We exploited the extensive previous research and existing methodologies in the area of traditional education evaluation and especially in the area of students’ evaluation of (traditional) teaching effectiveness. Our innovation in this proposal pertains in finding the training needs of an enterprise, or generally a specific group, and then in using an extended new methodology for evaluating e-learning, which focuses both on the extent of use of the e-learning system by the learners and the extent of accomplishment of the educational objectives as central dependent variables.
Transferring of innovation was implemented in an international level. The technical and research experience gained, as well as the products designed were employed in Bulgaria, Rumania, Sweden and Finland. The content created in one partner was translated in the native language of another. Since the whole procedure is web-based, transferring the innovation was automatically accomplished through electronic means.
Additionally, the dissemination activities included publications in journals and conferences and a workshop that was planned. Moreover, the large amount of users that were involved contributed to the dissemination of the project results.
The project reached most of its objectives. The proposed systems, methods and algorithms were fully developed and tested in a variety of test cases. A large number of users, more than 500, participated in the deployment of the systems and in the evaluation of the products of the MAESTRO project.
Some of the methods were found to exceed expectations regarding their success. Specifically, the integrated Self-learning methodology was found to be by both instructors and trainees to be very easy to follow and very helpful. The Business Process Modelling and Evaluation method was also found to be accurate in locating business procedure problems. A problem however arose in the procedure: this method was difficult to implement in a large scale, due to the complexity of the Bank procedures we modelled. Nevertheless, we modelled and tracked a medium complexity procedure and extracted concrete and tangible results which led to specific recommendations for training sessions.
Finally, a serious problem impeded the efforts of the project. The national agency continuously asked for revisions of the mid-term report and suspended the project funding. As a consequence, most of the dissemination activities and consortium meetings were cancelled. Nevertheless, the technical tasks of the projects were accomplished in full.
Anerkennung, Transparenz, Zertifizierung
Berufsorientierung und -beratung
Nutzung und Verbreitung von Ergebnissen
Erziehung und Unterricht
Information und Kommunikation
Erbringung von Sonstigen Wirtschaftlichen Dienstleistungen
The MAESTRO project designed, researched and developed two products.
The first one is based on a novel Business Processing Modelling methodology. This method pinpoints the training needs in the vocational sector by modelling the business procedures and identifying, if applicable, possible problems. Then, the system proposes training sessions in order to increase the effectiveness of the business.
The second system implements a designed for the MAESTRO project integrated self-learning methodology. This methodology creates new educational material and increases student collaboration. It was designed specifically to adapt the e-learning educational process to the needs of a corporation, a special target group or an investment.
The aforementioned products were tested on over 500 users which found the products effective and user friendly. The Business Process Modelling system was employed by a bank, the stakeholders of which found it effective, although difficult to implement in a large scale. The research community approved the findings of the project by accepting for publication in 2 highly prestigious journals and several international conferences.
We believe that the metrics-driven methodology proposed by this project correlates e-learning to business, increases its Return On Investment and finally persuades the business world of e-learning’s effectiveness. The Training experience that the MAESTRO project proposes is more enriching for everyone, bi-directional and adapts to the special needs for training.