Title Innovative Teleservice for SME - Knowledge based IT-Services for Transnational Company Models
Project Number D/02/B/F/PP-112 622
Project Type Pilot Project, project with multiplying effect (2000-2006)
Marketing Text The wide spread use of powerful IT networks enables new innovative application scenarios. This is valid not only for the IT sector but increasingly...
The wide spread use of powerful IT networks enables new innovative application scenarios. This is valid not only for the IT sector but increasingly also for other branches like the industrial-technical service branch. And here not only for the big companies but particulary for SME who has not anticipated this development yet. New kinds of companies (virtual enterprises) as well as new kinds of services (remote control of plants down to home equipment over the internet, internet based delivery of CAD, programming, consulting or developing services) enables and initiate the foundation of new enterprises and the stabilization of existing companies respectively (opening new markets, more and better service for the customers, expanded participation at tenders by virtual companies). The usage of flexible working forms such as tele-service and tele-cooperation on the basis of IT networks allows the delivery of the service internationally. The SME gain thus the opportunity to develop European partnerships and meet therefore the challenges of the globalization and increasing competition.
The transfer of the know-how into the companies is characterized by three problems:
Outside the IT sector (particulary among SME from the industrial-technical branche) these innovative services are little known, often it lacks of infrastructural requirements.
The introduction of new technologies or the expansion of the business activities towards internet based tele-services requires enormous personnel resources. Particulary SME have difficulties to provide these resources.
The industry is mostly in advance of the vocational training concerning the application of new highly specialized technologies.
INNO-START tackles the problems already during the initial vocational training phase. Interested apprentices in industrial-technical professions (e.g. mechatronics, electronics, heating and sanitary assembling) shall be trained in the future orientated know-how in additional modules during their initial vocation training. At the same time the apprentices develop a relevant project in their company as an implementation of the new available technologies. The apprentices thus transfer the knowledge into the companies. On the other hand they have the potential to set up their own business with these new services. The trainer for the conventional training in the companies work closely together with the apprentices. They profit from an accompanied coaching by specialists and can so act as multipliers in the inner company knowledge transfer. As a result the SME gain the know-how for the production and distribution of transnational services as well as for the cooperation in virtual enterprises on the European level.
There are 4 modules going to be developed for an additional qualification in the industrial-technical vocational training that covers the following topics:
Technical solutions for IT based European wide tele-service, particulary on the basis of synchronous services (e.g. dialog based tele-cooperation, audio-video-conferences, application sharing, whiteboard communication)
Asynchronous IT based tools and services for business cooperation in virtual enterprises and the delivery of tele-service (e.g. asynchronous communication methods, remote control of devices and equipment, tele-programming)
European business cooperation (eCommerce) with respect to juridical conditions in the European Union (digital signatur etc.) for tele-services and virtual enterprises (electronic call for tenders, network based project management etc.)
Communication processes in virtual enterprises (information flow, corporate identity, CSR, etc.)
The development and the piloting of the modules will be implemented by 10 parner organisations (institutions of technology transfer, vocational training and enterprises) in 5 European countries (Germany, France, Spain, Greece and Bulgaria). Further 12 partners are involved in order to make direct use of the results (7 companies) as well as to disseminate the results (ministries, chambers, administrational bodies of vocational training, unions). It is very likely that the developed modules and methods are easily transferable to other branches, target groups and other European regions.
In order to strengthen the European character of the project and to increase the motivation for the involved apprentices and trainers it is planned to link this project with mobilty projects for enabling and deepening the direct exchange.
Open and distance learning
Sectors Professional, Scientific and Technical Activities