Title Quality Boost for Tourism
Project Number 2008-1-FI1-LEO05-00456
Project Type Transfer of Innovation
Marketing Text Quality Boost for Tourism project has allowed comparison of tourism quality systems and trainings between Estonia, Finland, Latvia and Scotland (UK). The project has provided a platform for national tourism quality system and training development with a possibility to add and share best practices from compared countries. Part of the updated tourism quality training material has been developed for common usage between the project partners in Estonia, Finland and Latvia. Tourism quality systems and trainings are directed for tourism entrepreneurs and tourism company staff in each participating country.
The Quality Boost in Tourism -project is transferring innovations between providers of quality trainings and systems in tourism. There is a clear need to improve the current tourism service quality training, and with this project the development can take a step further to include European level common parts or tools in the tourism training. Each country already has its own training and material for enterprise training. The additional aim is to find common ground for service quality issues on European level, and to open discussion for development of European tourism service quality standards. The transfer of innovation is executed through common benchmarking trips, followed by national work shops, joint meetings and communication in virtual working area.
The activities have been distributed among the project partners in order to give a clear role for all and assure equal contribution to the project.
The main target group for the Quality Boost in Tourism –project’s results are the trainers and trainer networks of quality training and systems in tourism. Through their training, work shops and seminars the improved training and training material will benefit the tourism sector in the participating countries in general. The comparison on national trainings and training materials provides a good forum for transferring innovations, receiving additional reference material for the trainings, and receiving new ideas for the development of the national materials towards more European level understanding of tourism quality.
Long term impacts include the beginning of discussion of European level tourism service quality issues, and opening the discussion for the possibility of developing European wide quality criteria within tourism.
Description Tourism quality trainings and tourism quality systems have been famialiarised in the project, Quality Boost for Tourism, between Estonia, Finland, Latvia and Scotland (UK). The transfer of innovation has been executed through benchmarking trips, followed by national workshops in Estonia, Finland and Latvia, and finalised by development of natioanl tourism quality systems and national + common training material for tourism companies in Estonia, Finland and Latvia.
Utilization and distribution of results
Recognition, transparency, certification
Accommodation and Food Service Activities
material for open learning
program or curricula
Product information Results of the project are: 1) Web-based forum (Moodle) that has been actively used during the project, 2) International network of tourism developers from Estonia, Finland, Latvia and Scotland (UK), 3) Tourism quality training material that has been developed, renewed and updated by partners from Estonia (Tourism Quality Module), Finland (Service from the Heart - Palvelua Sydämellä) and Latvia (Q-Latvia), and 4) Seminar folder in an electronic form (= memory stick) containing results of the benchmarking visits realised during the project, tourism quality training materials and final seminar presentations.