Title Training and Educators Academy for Contact Centres (TEACC)
Project Number UK/08/LLP-LdV TO1/163_131
Product Training4 Trainers 4-day course
Title Training4 Trainers 4-day course
Product Type teaching material
A PROGRAMME OF INNOVATIVE TRAINING
WHICH INCLUDES A TOOLKIT OF RESOURCES
FOR TRAINERS TO IMPROVE
PERFORMANCE IN THE WORKPLACE.
This course is designed for call and contact centre trainers that have the desire to further develop their training design and delivery skills through a 4-day training course that will provide the opportunity for input and practice and the opportunity to network with other trainers.
Between each session participants will be given briefing notes/toolkit to help them
undertake tasks and complete business reports designed to review training and coaching
practices in their workplace with a view to introducing and implementing what they have
learned. Participants will be expected to complete the tasks and business reports in
preparation for the next session.
Target group Trainers who work in call and contact centres.
Area of application