Title E-Qalin Transfer - Transfert d'un concept de la gestion de qualité pour les EHPAD et les services sociaux vers la France et le Royaume-Uni (E-Qalin Transfer)
Project Number LLP-LDV-TOI-08-AT-0006
Project Type Projets de transfert d'innovation
Les établissements hébergeants des personnes âgées dépendantes (EHPAD) ont des difficultés croissantes à satisfaire d’une part les exigeances plus éminentes des résidents et de leurs familles et d’autre part les requêtes politiques et économiques. Une stratégie pour mieux répondre à ces exigences doit comprendre une transparence plus élevée, l’orientation aux besoins des résidents et des collaborateurs ainsi que l’amélioration des conditions de vie et de travail dans les EHPAD. Pour que l’introduction d’un système de gestion de la qualité puisse répondre avec succès, il est indispensable d’investir dans la formation. Pour cette raison le projet Leonardo da Vinci « E-Qalin » (2004-2007) a développé un concept et des méthodes de formation adéquates avec succès en Allemagne, Autriche, Italie, Luxembourg et Slovénie.
La première intention du projet « E-Qalin Transfer » est maintenant (2008-2010) de transférer les expériences positives avec ce système de gestion de qualité dans les EHPAD vers la France et le Royaume Uni. Ce parcours offrira aussi des occasions pour améliorer les méthodes de formation dans un nouveau contexte interculturel et transnational.
The main aim of E-Qalin Transfer has been to convey the validated training concept and the respective quality management model for care homes for older people to France and England in the first place. Furthermore, the project facilitated the model's dissemination in additional EU Member States, namely the Czech Republic, Sweden and Switzerland.
The existing partnership consisting of organisations from Austria, Germany, Italy, Luxemburg and Slovenia, has thus been complemented by new partners from France and the UK. These new partners ensured that trainings of E-Qalin “process managers” were carried out in their countries in cooperation with experienced E-Qalin trainers and several pilot homes.
The following results were achieved:
• The transfer of the quality management system “E-Qalin” (manual, case study 'WISSION', software) to France and the UK by means of a pilot-programme (including “train the trainer” approaches) with partners in the area of further vocational training and several pilot homes
• Reports on distribution and cooperation opportunities in France and the UK
• A concept for a European distribution system
• The accreditation of an E-Qalin certification agency in Slovenia as a model and precondition for certification in other countries
• A training concept for external E-Qalin auditors and its transfer to Slovenia, including a test that involved the training of external auditors and other relevant stakeholders
• Dissemination activities such as presentations in other countries (Sweden, Hungary, Italy, Czech Republic) and a transnational pilot event for training agencies, vocational education experts and auditing agencies from additional Member States (CZ, HU, SE, SK) and Switzerland as well as European stakeholder organisations (EAHSA, EDE).
Following the kick-off meeting (October 2008, Baden near Vienna), the existing material (E-Qalin manual, case study WISSION) and training designs were translated into French and English. Particular attention has been paid to an adequate adaptation of texts and training methods to the legal, cultural and structural characteristics of the transfer countries.
Train the trainer-courses, together with representatives of pilot homes were carried out for E-Qalin Process Managers (4.5 training days) between June 2009 and June 2010 in the UK, and from November 2009 to March 2010 in France.
Parallel to these activities, E-Qalin Ltd developed a concept for a distribution system and for the accreditation of certification agencies.
Also, a concept for external auditing and respective training designs for future auditors (10 training days) was elaborated and tested in Slovenia.
All partners contributed to further dissemination by means of presentations in their own countries and in third countries. Articles were published in different journals of stakeholder organisations.
Altogether, five project-meetings helped to further strengthen the E-Qalin partnership and E-Qalin Ltd as an agency to further extend the system to other sectors in the social and health realm, and to enhance the system's knowledge and evidence base. As a final event, a pilot workshop with training institutions and other interested agencies from additional Member States was organised in Hannover (September 2010).
Utilisation et diffusion de résultats
Validation, transparence, certification
Formation tout au long de la vie
Formation ouverte et à distance
Santé Humaine et Action Sociale
Autres Activités de Services
Transparence et certification
The E-Qalin quality management system is generally based on training and education of stakeholders involved in the provision of residential care for older persons (in addition, new versions for community care services, for services dealing with people with disabilities and for social work are available) . In detail, the system consists of the following elements:
• A manual explaining the model (procedural and structural criteria, performance indicators) and its implementation
• Validated training designs for the following seminars: "E-Qalin Process manager", "E-Qalin Moderator/Facilitator", "E-Qalin Consultant"
• A case study, entitled WISSION, for use in training and preparation
• A software to support self-assessment in each organisation and external auditing
• Furthermore, modules for project management and organisational development as well as for 'user and process orientation' have been designed to further support the introduction process of E-Qalin, if these skills are missing.
• Since the end of this project, a validated training design for "E-Qalin auditors" and a procedure for external auditing (certification) has also been made available.
All trainings mentioned above are based on an interactive learning approach with methods that, as we have witnessed during this project, have not yet been applied in this sector in most of the countries that have got to know E-Qalin during this project.