Title E-Qalin Transfer - Transfer of a transnational training concept for quality management in residential care to France and the United Kingdom (E-Qalin Transfer)
Project Number LLP-LDV-TOI-08-AT-0006
Project Type Transfer of Innovation
Old age and nursing homes are confronted with challenges such as, for instance, changing expectations of residents and their families concerning the quality of care, and demographic ageing. Increasing demand and enhanced expectations, however, coincide with a lack of trained staff. Strategies to overcome existing shortcomings of the sector include more transparency, user orientation, the involvement of the public as well as quality improvement in residential care. Appropriate learning and training methods are key to underpin such strategies. These have been developed successfully during the LdV project “E-Qalin” (2004-2007).
E-Qalin Transfer (2008-2010) fostered further dissemination of this innovative quality management system, in particular to England and France. New learning opportunities were explored with all partners in terms of inter-cultural and trans-national training methods.
The main aim of E-Qalin Transfer has been to convey the validated training concept and the respective quality management model for care homes for older people to France and England in the first place. Furthermore, the project facilitated the model's dissemination in additional EU Member States, namely the Czech Republic, Sweden and Switzerland.
The existing partnership consisting of organisations from Austria, Germany, Italy, Luxemburg and Slovenia, has thus been complemented by new partners from France and the UK. These new partners ensured that trainings of E-Qalin “process managers” were carried out in their countries in cooperation with experienced E-Qalin trainers and several pilot homes.
The following results were achieved:
• The transfer of the quality management system “E-Qalin” (manual, case study 'WISSION', software) to France and the UK by means of a pilot-programme (including “train the trainer” approaches) with partners in the area of further vocational training and several pilot homes
• Reports on distribution and cooperation opportunities in France and the UK
• A concept for a European distribution system
• The accreditation of an E-Qalin certification agency in Slovenia as a model and precondition for certification in other countries
• A training concept for external E-Qalin auditors and its transfer to Slovenia, including a test that involved the training of external auditors and other relevant stakeholders
• Dissemination activities such as presentations in other countries (Sweden, Hungary, Italy, Czech Republic) and a transnational pilot event for training agencies, vocational education experts and auditing agencies from additional Member States (CZ, HU, SE, SK) and Switzerland as well as European stakeholder organisations (EAHSA, EDE).
Following the kick-off meeting (October 2008, Baden near Vienna), the existing material (E-Qalin manual, case study WISSION) and training designs were translated into French and English. Particular attention has been paid to an adequate adaptation of texts and training methods to the legal, cultural and structural characteristics of the transfer countries.
Train the trainer-courses, together with representatives of pilot homes were carried out for E-Qalin Process Managers (4.5 training days) between June 2009 and June 2010 in the UK, and from November 2009 to March 2010 in France.
Parallel to these activities, E-Qalin Ltd developed a concept for a distribution system and for the accreditation of certification agencies.
Also, a concept for external auditing and respective training designs for future auditors (10 training days) was elaborated and tested in Slovenia.
All partners contributed to further dissemination by means of presentations in their own countries and in third countries. Articles were published in different journals of stakeholder organisations.
Altogether, five project-meetings helped to further strengthen the E-Qalin partnership and E-Qalin Ltd as an agency to further extend the system to other sectors in the social and health realm, and to enhance the system's knowledge and evidence base. As a final event, a pilot workshop with training institutions and other interested agencies from additional Member States was organised in Hannover (September 2010).
Utilization and distribution of results
Recognition, transparency, certification
Open and distance learning
Human Health and Social Work Activities
Other Service Activities
transparency and certification
The E-Qalin quality management system is generally based on training and education of stakeholders involved in the provision of residential care for older persons (in addition, new versions for community care services, for services dealing with people with disabilities and for social work are available) . In detail, the system consists of the following elements:
• A manual explaining the model (procedural and structural criteria, performance indicators) and its implementation
• Validated training designs for the following seminars: "E-Qalin Process manager", "E-Qalin Moderator/Facilitator", "E-Qalin Consultant"
• A case study, entitled WISSION, for use in training and preparation
• A software to support self-assessment in each organisation and external auditing
• Furthermore, modules for project management and organisational development as well as for 'user and process orientation' have been designed to further support the introduction process of E-Qalin, if these skills are missing.
• Since the end of this project, a validated training design for "E-Qalin auditors" and a procedure for external auditing (certification) has also been made available.
All trainings mentioned above are based on an interactive learning approach with methods that, as we have witnessed during this project, have not yet been applied in this sector in most of the countries that have got to know E-Qalin during this project.