Title Development of counselling methodology/a catalogue of methods for vocational guidance over the telephone including training guidelines
Project Number D/01/B/F/PP-112 405
Project Type Pilot Project, project with multiplying effect (2000-2006)
Marketing Text The traditional “face-to-face” counselling session is “client oriented”. When establishing and building a relationship level between the counsellor...
The traditional “face-to-face” counselling session is “client oriented”. When establishing and building a relationship level between the counsellor and the person seeking guidance (client), mimicry and visible non-verbal behaviour is extremely important. The situation during telephone counselling/distance counselling is fundamentally different. Of course, a relationship level between the counsellor and client must also be created in that case, too, but what method should be used to do so? The project will use an analysis of the actual and target situations, the description of a minimum initial qualification for further training of vocational counsellors, and the discussion of relevant career choice and decision-making theories that contain methodological approaches for practical distance counselling. Based on those results, a curriculum for further vocational training of counsellors and trainees and corresponding documents (trainer handbook and handouts) will be developed. The project will therefore use an innovative approach to improving the European vocational guidance system in the form of qualified vocational guidance during lifelong learning and career orientation processes or phases involving reintegration into the employment system (promotion of employability). Studies in countries of the project partnership have shown that the use of vocational guidance provided by means of information and communication technologies is constantly increasing. Target groups are primarily vocational counsellors; however, the beneficiaries also include all end users such as young people and adults, as well as small- and medium-sized enterprises.
The curriculum to be prepared will be evaluated in a training session for vocational counsellors in the project partnership divided into several language groups. The project partnership is made up of partners from two network systems: members of the transnational European Network of National Resource Centres for Vocational Guidance (NRCVG Euroguidance) and the Public Employment Services (PES), which can efficiently and effectively disseminate the results nationally and transnationally and implement the results directly into the further vocational training of their employees.
The remit is clearly related to the Memorandum on Lifelong Learning (SEK 2000) 1832 of 30 October 2000 of the Commission of the European communities, particularly message 5, “Rethinking vocational guidance and career orientation”. The project will also contribute to reaching the goal of providing and improving access to high-quality information and counselling services about learning opportunities throughout Europe and throughout life.
Themes Vocational guidance