Title Multilingual communication with emergency control rooms - extension
Project Number D/05/B/F/LA-146 317
Product Multicom112 - Selftuition CD
Title Multicom112 - Selftuition CD
Description CD and Virtual Learning Environment (Internet)
Target group Call takers and dispatchers of the single European call number 112
Specic vocabulary, typical expressions and dialogues occuring in emergency call handling are available in 11 languages to be used for self-learning activities.
Dr. Dieter Nuessler
Area of application
Language learning as self-tuition
Basic knowledge of the grammar of the target language is recommended
Didactical concept can be used in every working environment where the communication is done by phone, e.g. Call Centres
All emergency call centres (police, Fire service, ambulance service) are provided with a master-CD on demand without costs. This Cd may be copied for the relevant personnel to allow them to perform their training not only at the work place.