Title Multilingual communication with emergency-call-centres - Foreign language training to answer and handle the single European emergency call number 112
Project Number D/01/B/F/LA-112 444
Project Type Language Competence (2000-2006)
Marketing Text The vfdb (Vereinigung zur Förderung des deutschen Brandschutzes e.V.) has been contracted by the German National Agency for the Leonardo-da-Vinci P...
The vfdb (Vereinigung zur Förderung des deutschen Brandschutzes e.V.) has been contracted by the German National Agency for the Leonardo-da-Vinci Programme for the project described hereafter.
The co-ordinater of the project was Dr. Dieter Nuessler, Feuerwehr Aachen. Partners in the project came from Belgium, Germany, France, Greece, Spain and the United Kingdom.
Summary of the project:
Since the implementation of the single European Emergency Call Number by EU Council Decision (91/396/EEC) in 1991 Member States have implemented the technical means to assure that travellers in the case of an emergency can call for help throughout the EU by using the same call number 112.
The EU gives high priority to make the single emergency call number known throughout Europe which will result in a more intensified use by the EU-citizens. This will inevitably raise the demand for foreign language competence in the emergency call centres in the future. It must be stated that it is not possible to meet the requirements with conventional language training.
The project was aiming to develop modern tools for language training, which will enable control room operators to achieve a sufficient lingustic competence in a foreign language.
The project was structured as follows:
1. Analysis of the necessary linguistic competence and the related knowledge of basic and advanced vocabulary
2. Development of the didactical concept for the self-tuition tools
3. Development of a CD for autonomous training
4. Development of an INTERNET environment for the on-line training
5. Field test of the developed learning tools on the final user level
Open and distance learning
Other Service Activities
Information and Communication