Title Multilingual communication with emergency-call-centres - Foreign language training to answer and handle the single European emergency call number 112
Project Number D/01/B/F/LA-112 444
Product Selftuition CD Multicom 112
Title Selftuition CD Multicom 112
The self-tuition CD contains the vocabulary, idioms typical for emergency calls and selected dialogues in the languages German, English, French, Spanish, Flaemisch (Dutch) and Greek.
The learning modules are subdivided in:
Call Handling, Fire, accident, medical emergency assistance, police.
In the modules the degree of difficulty is graduated as A1, A2 and B2 in accordance with the European reference framework for languages.
Learning concentrates on the skills: speaking, understanding and communicating. Reading and writing is only of subordinated importance for the user group (planning manager in emergency centers).
Target group Emergency Call dispatcher
Area of application