Title EU Tourism Mentoring
Project Number 2013-1-SK1-LEO05-06367
Project Type Transfer of Innovation
Marketing Text Five European partner organisations are implementing a 2-year project aims at transferring mentoring techniques used in the British HLTT sector to the same sector in Slovakia, Romania and Lithuania. 12 mentors from the recipient countries will be selected to participate in a pilot training cycle led by UK experts focussing on developing their mentoring skills. The mentors will regularly meet and lead their mentees. The project seeks to provide certificated recognition of the skills and competences gained by the mentors that match to the UK and European standards of competence for mentors. A “Mentoring Toolkit” is due in May 2015 which will include various areas concerning mentoring. It will reflect the topics covered in the mentors’ training, their experience with the mentees, HLTT stakeholders’ inputs. The toolkit is intended for organisations interested in implementing mentoring programs, would-be mentors and mentees and those eager to get involved in business mentoring.
The tourism is one of the most important economic sectors in each country, including SK, RO and LT. In spite of all of these countries having potential for tourism (land, hotels, history, art, vista etc) each still lack quality in the services provided.
The hotel, leisure, travel and tourism (HLTT) sector in most European countries lacks structure to skills development and career development planning. It displays a wide range of qualifications, profiles and standards, and training/teaching paths which are not unified. Additionally, SMEs in this sector display poor staff retention, inequality in promotion (more men than women), and minimal budgets to address the issues.
Mentoring - mutual learning and sharing - has become one of the most powerful developmental tools for any organisation to develop staff, standards and the organisation itself. This project uses the tested mentor development toolkit in HLTT sector, to transfer this innovation and knowledge to the importing nations (SK, RO and LT) as the first step to addressing these sector skills issues.
Within the EU, it is only the UK that has EQF-referenced qualifications that progress candidates towards a national (UK) industry standard of competence.
Aim: To create a training methodology standard for mentor development from a UK-developed product
EUTM’s main objectives are to:
- transfer the Methodology and Training Path designed in the UK for mentors
- improve the training offer for mentors in the UK and Europe in close cooperation with employers and practitioners
- initiate the transfer of mentoring techniques though a mentoring pilot, identifying sector benefits.
- produce a final Methodology and Training Path designed for EU valorisation
Short-term impact on the HLTT sector; introducing the cost-effective means of developing staff - by first developing mentors, and thus developing mentees.
Longer-term impact; building capacity in organisations, with: managers. staff teams, trainers, mentoring professionals, VET institutions, public bodies.
The EUTM project aims to transfer the innovation of mentor development toolkit designed in the UK by Fargold, with reference to the UK National Qualification Standard for Mentors, which is both a Methodology and a Training Path.
The mentoring toolkit/methodology already developed by the UK project partner, aiming to develop mentors for the HLTT sector. The toolkit is a practical and comprehensive guide covering every aspect of designing, managing and running a mentoring programme and provides an invaluable checklist of things to bear in mind when planning a structured mentoring programme. It comprises of three sections: The Co-ordinator guide, The Mentor Guide and The Mentee Guide. Each section provides guidance on roles and responsibilities, priorities, challenges and pitfalls, dos and don'ts, FAQs, processes and practical skills.
The transfer of innovation is realized mainly through the following steps:
- adaptation of the innovation to local needs
- translation of the innovation into Slovak, Lithuanian, Romanian
- pilot run (mentors' training pilot and mentoring training pilot) and evaluation
- final version realization
The adaptation of the training path and mentoring toolkit is being realized with close reference to the local context and the needs of the target groups. The mentor development toolkit will be adapted and tested by partner organisations as a path made up of 3 workshops for 42 hours in total, held in Slovakia, Lithuania and Romania. This action develops mentors in Slovakia, Romania and Lithuania.
The test of transferability of the techniques to different nations and to different types of learners is conducted via launching and testing of the mentoring training pilot. The partners in Slovakia, Romania and Lithuania have each identified individuals to work with. An average of three work days is allocated to each mentee so that each partner nation has at least 36 mentor work days to deploy to the individuals in development.
Both the mentor development programme and the mentoring pilots being undertaken in each receiving nation is utilised to provide focus group and gather participants’ responses before proceeding, under the auspices of Gecko to a “final” version of the mentor development toolkit (training pathway).
Recognition, transparency, certification
Accommodation and Food Service Activities
Professional, Scientific and Technical Activities
program or curricula
The project will result in several products. One of them is the workbook with four parts and includes the four areas concerning mentoring that will be covered in the training path.
Part 1 – Co-ordinator Guide: This is the section aimed at all those who want to start a structured mentoring programme. It gives an overview of what mentoring is and gives guidance in those areas that are essential for setting up a successful programme, from designing a planning it to managing and running it.
Part 2 – Mentor Guide: This section is aimed at would be mentors and those who are doing mentoring informally. It covers responsibilities, skills, values, techniques and includes useful templates.
Part 3 – Mentee Guide: This section is aimed at would be mentees and is intending to help mentees focus on what they want to get out our of mentoring, how to behave with their mentors and includes useful templates.
Part 4 – Business Mentoring: This section is an introduction to business mentoring and explains the levels of knowledge, experience and understanding required to be a good business mentor. It is designed to go hand in hand with the Mentor Guide.
Other results include:
- context analysis and best practice
- adapted, Europeanised and translated mentoring toolkit in the national languages of the imported nations
- training and development of the aspiring mentors in the imported nations via workshops (hosted in SK, RO and LT), testing methodology and training path
- mentoring pilot (matching mentors and mentees, mentoring process, evaluation of results and experience gained during training path pilots)
- evaluated materials based upon the results and experience gained, its dissemination and exploitation