Title IT Service Management for SMEs of the Danube Region (ITSM4SME)
Project Number DE/13/LLP-LdV/TOI/147665
Product ITSM Guide
Title ITSM Guide
Product Type teaching material
Marketing Text This guide provided an introduction into IT Service Management and how the methods by ITSM4SME could help to close potential gaps, find motivation for innovation and improve existing IT management.
Description The ITSM4SME approach was not to develop and teach a "new" ITSM standard. Rather, ITSM4SME united the concepts of the various ITSM standards that are truly relevant for SMEs and made them available in a greatly simplified version. Moreover, the content was taught in training courses and web-based training units in a way that is specially tailored to ITSM beginners from business and IT. In doing so, the fundamental principle was reducing the complexity of existing frameworks and methods, largely refraining from technical terms and instead using an easy-to-understand presentation.
Target group SMEs
Area of application