Title IT Service Management for SMEs of the Danube Region (ITSM4SME)
Project Number DE/13/LLP-LdV/TOI/147665
Product ITSM Training Platform and Process Modelling Tool
Title ITSM Training Platform and Process Modelling Tool
Product Type website
Marketing Text The ITSM4SME Training Platform was a unique web-based platform offering IT Service Management related services tailored to IT professionals of SMEs in the Danube Region.
Tools and services were offered in the following areas:
- Coordination of face-to-face training
- IT Service Management
- Information and communication
- Knowledge transfer
Training services provided facilities for face-to-face training, eLearning ("Module C") and train-the-trainer trainings. Materials, eLearning modules, and eBooks have been available to participants and interested persons.
An IT Service Management modelling method, especially developed for SMEs, implemented in a modelling tool has been available. It has been used for modelling, documenting and experimenting with IT Service Management. Reference processes and experience reports provided information on practical experiences with IT Service Management in SMEs across Europe.
Access to the product:
The training plattform und the modelling tool can be accessed online on www.itsm4sme.eu. Before the use a free registration of the user is required. After the login, the content can be found in "Training" bzw. "Modelling".
Target group SMEs
Area of application