Title Reinforcing the Attractiveness, Impact and Skills of Efacilitators for e-Inclusion
Project Number 2012-1-FR1-LEO05-34330
Project Type Innovationstransfer
The “Digital Agenda for Europe” asserts: “Bridging this digital divide can help members of disadvantaged social groups to participate on a more equal footing in digital”.
Now, a key actor here occurs: the E-FACILITATOR. He is at the core of our project, and if the victims of digital divide are its final recipient, the e-facilitators are our target group. However, this profession still lakes of recognition and attractiveness in several European countries (low wages, part-time jobs, few career prospects, voluntary services).
“As more daily tasks are carried out online, from applying for a job to paying taxes or booking tickets, using the internet (…) Yet, 150 million Europeans – some 30% - have never used the internet. (…) This group is largely made up of people aged 65 to 74 years old, people on low incomes, the unemployed and the less educated.” : the struggle against the digital divide is a major challenge for EU.
In Italy, 41.60% of the homes explain that fact by the lack of digital competences. Switzerland is the 5th best connected country, but the digital divide stays strong: the poorest, the oldest, the less educated, the women use less the “Web”. We find those same disparities in Spain and in France, where digital competences are subject to a growing attention. Six Roman people out of 10 have never used Internet.
Our target group, the e-facilitator, who is it? This occupation takes many forms, in open centres of internet access, but also media libraries, training centres, etc.
This ICT educationist introduces a large range of audiences. Meanwhile, in terms of image, work conditions, training, the needs are broads. In Romania, only 280 e-facilitators have received an appropriate training. In Switzerland, the courses are often given by voluntary workers. The situation in France, Spain and Italy has been studied in the “VET4e-I” project. It shows that only 23% of the e-facilitators have followed a formal training designed for that profession, whose many of them regrets the too general content. The EU authorities have spotted these needs. The roadmap for digital inclusion (2011) mentions the key function of e-facilitators and their need of professionalization.
A confirmed need at the European level and in the partner countries: the digital competences are a key competence for an insertion into a knowledge based society. From the Lisbon Strategy to the “digital agenda for Europe 2010-2020”, efforts struggle against the digital divide that excludes the most vulnerable ones. A key actor in this challenge is the e-facilitator. In open internet access point , “telecentres”, media libraries, training centres, etc., this educationist advices, accompany, train the victims of the digital divide to the mastery of the IT tools. One difficulty: the imbalance between this fundamental function to face a major challenge in our society, and the place she keeps to the e-facilitators. The needs are broad, and spotted by the EU authorities: professionalization, recognition, work conditions, validation of competences etc. One objective: answer this difficulty trough an adapted pedagogical supply and actions in favour of the valorisation of the e-facilitator.
In concrete terms:
- transfer of training modules tailored for e-facilitators,
- online experimentations at the European scale,
- selection and valorisation of best practices trough a gathering in a final European workshop.
A partnership. The members of the RAISE4e-Inclusion project:
- have the technical and pedagogical competences to reach this goal,
- collaborate or have collaborate and share a common will tho support the target group (e-facilitators) and hence the victims of the digital divide (final beneficiaries) they daily accompany,
- master the actual challenges for the acquisition of digital competences and of the digital activities,
- have at their disposal the necessary tools, networks and partners for the success of the project actions and their sustainability.
- two transferred, tested, and finalized training modules in each country,
- more than 300 members of the target group directly involved into the product evaluation,
- a collection of best practices validated buy a scientific committee and integrated to the training modules,
- a final even communicating the best practices of digital activities in Europe to e-facilitators, their employers and public authorities.
- an improved training offer for the e-facilitators, in terms both of quantity and quality,
- a valorised profession, at the local national and European levels,
- a strengthening and an improvement of the accompaniment of the vulnerable publics toward the acquisition of the digital competences.
Main activities achieved:
- 4 management meetings: the first meeting of partners took place between 30 and 31 October 2012 in Paris (France); between 16 and 17 of April 2013 took place the second coordiLangue:
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nation meeting of the RAISE4 e-Inclusion project, in Barcelona (Spain); in the period 3-4 October 2013 took place the third management meeting of the RAISE4e-Inclusion project, in Rome (Italy) and 4th meeting took place in Geneva in the period 27-28 February 2014, finally the last coordination meeting took place in Bucharest in Romania on 26th June 2014.
- NR and Tutor’s Trainings: between 29 and 30 of January 2013, took place the National Referents meeting in Barcelona, Spain and in the period 18 – 19 June 2013 the tutors from Italy, France, Romania and Switzerland participated to a training at the Fundación Esplai’s headquarters from El Prat de Llobregat (Barcelona -Spain).
- Transculturation of modules: The Transfer project planed the adaptation of 2 learning modules per partner participating in the Transfer: ACDC from Romania, FDEP from Switzerland, ARCI from Italy and INFREP from France. Following the process of selection, each partner has selected 2 modules out of the 10 available and adapted them to their own national context.
- Pilot trainings for e-facilitators: The RAISE4e-Inclusion project organized in fall (October 21 to November 30) an e-learning training for e-facilitators and professionals facilitating ICT use. In the frame of the training, the four participating countries (France, Switzerland, Romania and Italy) offered a total of eight courses online, developed on the 4 Moodle platforms developed in the project.
- Creating the website and the Logo of the project: ACDC Romania, the partner in charge with the WP5, created since the first year of the project a website which is updated regularly. Also, ACDC Romania has created a logo of the project taking into consideration the input of the partners.
Main activities implemented in 2014 following the pilot phase of training:
* The contest for the selection of good practices of e-facilitator was launched in late March 2014 and was completed on May 15, 2014. The contest was open to e-facilitators who have a practice of social inclusion of people suffering from a lack of skills in the digital domain. A total of two best practices by participating countries were selected according to criteria validated by the partners. In total, there are ten best practices that have been rewarded.
* Final Workshop: the final workshop took place during the period from June 27 to 28, 2014 in Bucharest, Romania. The main objective of this event was to promote the exchange of best practices between e-facilitators in Europe and build better visibility for this occupation.
* Creating the booklet of the ten best practices of e-facilitators for social inclusion in Europe: the catalog is one of the key results illustrating concrete solutions to fight against the digital divide, presenting different social, public environments, challenges and innovative solutions.
* Report on the final workshop: ACDC has produced a report on the final workshop, following the conclusions of the multinational working groups.
* Improved modules: the partners have agreed on a process / Protocol of module Improvement in order to take into account the feedback of the pilot training and finalize training products.
* Work on the exploitation of training products and platforms to establish a model of sustainability for the developed materials.
Zugang für Benachteiligte
Nutzung und Verbreitung von Ergebnissen
Berufsorientierung und -beratung
Anerkennung, Transparenz, Zertifizierung
Erziehung und Unterricht
Gesundheits- und Sozialwesen
Information und Kommunikation
Beschreibung neuer Berufsprofile
Unterlagen für offenen Unterricht
Verfahren zur Analyse und Prognose des Berufsbildungsbedarfes
RAISE4e-Inclusion project has produced numerous results and products, amongst which some are directly available on the website of the project (find address here after), in the deliverable section. The user can find:
*RESULTS OF THE QUESTIONNAIRE ON FINAL SELECTION OF MODULES
*Guideline for Transculturation
*The role of National Referents
*The role of Tutor
*Evaluation questionnaires report_NRs
*Evaluation questionnaires report_Tutors
*Final user selection short guidelines
*Experimentation of modules_Activity Plan
*Meilleures pratiques d’animateurs multimédia pour l’inclusion sociale en Europe
*Mejores prácticas de dinamizadores socio-digitales para la Inclusión social en Europa
*Cele mai bune practici ale E-facilitatorilor pentru Incluziune Socială în Europa
*Final Event Report
*Protocole for fine-tuning of modules
*RAISE Monitoring Report