Title Tourist Environment Accessibility for Disability
Project Number 2012-1-PL1-LEO05-27449
Project Type Transfer of Innovation
TEAD project is a response to our times. The population of elderly people grows. Both people with disabilities and elderly people facing various functional limitations want to actively spend time – to travel, participate in cultural and artistic events. So they make up significant group of potential clients for tourist sector. However, it turns out that tourist sector is not prepared to meet special needs of that group of clients. The problem is not only in physical barriers but moreover in low knowledge of tourist sector employees in their special needs. Main result of TEAD is full training package (curriculum, training materials, manual and training film) which will equip tourist sector staff with necessary competences. Products is available in 3 languages: Polish, English and Swedish and ready to use in other countries.
Le projet TEAD est une réponse aux besoins. Les personnes handicapées et les personnes âgées veulent de plus en plus passer le temps activement, voyager, participer aux évènements culturels. Ils établissent une groupe de clients potentiels pour le secteur touristique. Toutefois, il semble que le secteur ne soit pas totalement prêt à effectuer les services compatible aux besoins de cette groupe. Le problème n'est pas seulement l'absence d'accessibilité architecturale, mais fréquemment le manque de connaissance d’employés dans ce secteur sur les besoins particuliers des personnes âgées et personnes handicapées. Pendant le projet on préparera le paquet d’instruction, qui équipera l’employés du secteur en compétences principales. Les produits de projet seront élaborés et testé avec les représentants des divers acteurs dans le secteur touristique, qui garantit leur dimension concrète. Ces produits seront disponsibles aux licences ouvertes, en trois langues : polonais, anglais et suédois.
The vocational offer for the staff of tourism service and those complementary to it - touristic transport, guiding, tourism offices, centres of touristic information, regional promotion agencies, etc. do not include adequate training or do not include at all training on the provision of quality service to clients with special needs.
In a view of demographic changes and progress in medicine the population of elderly people and people with various functional limitations increases and it is expected to increase more rapidly. That tendency makes the issue of inclusion of all groups of society in all areas of life even more important. Both European and national legislation has non-discrimination rules which apply also to tourism and recreation services.
The TEAD project aimed to transfer the products elaborated in the other LDV – TOI project, Accommodation and Catering Accessibility for Disability - ACAD. The training curriculum, materials, training film and manual prepared for the hotel and catering sector were the base for adaptation and extension to needs of whole tourism sector and services complementary to it. The results of herewith project include not only guidelines for tourism sector staff in communication, assistance, space arrangements and safety issues adapted to their offer but also cover issues missing in previous materials knowledge and skills in area of accessibility information. The need for that kind of competence was expressed intensively by target groups both within ACAD project and out of it. Staff of tourism sector and complementary services expressed a need for expertise on what information should be gathered and provided to clients with various impairments to ensure proper and safe realisation of the service to them.
Project TEAD responded to that need and while transferring ACAD results to wider audience of tourism and complementary sectors in partner countries (including new country – Sweden) it also enriched them with additional knowledge and skills related to the information on accessibility of premises, events, services offered and staff qualifications in offering high quality service to clients with disability and about universal design in tourism services. Swedish partner transfered experience and competence in that area to other partners.
The TEAD project provided VET system of partner countries with adequate training curriculum, set of materials (including training film) and manual for management of tourism sector and complementary services on how to prepare and provide offer accessible to all clients including clients with special needs. The results were a subject of the evaluation process during the testing trainings organised in all partner countries in order to ensure the best quality and universal outcome that can be widely used across Europe. The dissemination of the result and its exploitation was ensured also by involvement of ineligible but active partner – European Network for Accessible Tourism which gathers members from almost all European countries.
Description Partners and their experts reviewed all materials and methodology transferred and adapted it and extended with additional knowledge necessary for wider target group. Commonly elaborated training programme, training materials, methods and techniques were used during first phase testing training which was conducted in Poland, Sweden and UK for two groups composed of about 10 staff members from various tourist entrepreneurships. Intensive evaluation by three groups: participants, trainers and external experts brought conclusions for changes and modifications. The training package after recommended modification underwent second phase of testing training to check whether those modifications were successful. The complementary products for the training package are: manual for staff and management of tourist sector institutions and training film with some examples of adequate service provision. All products are available in 3 languages and placed on project website for free use.
Access for disadvantaged
Accommodation and Food Service Activities
Arts, Entertainment and Recreation
material for open learning
program or curricula
Products of the project include:
Training package (training programme, training materials, methods and techniques used in the training process),
Questionnaires for evaluation ( 3 versions ) and recommendations of modifications of training package,
universal training program (after evaluation and necessary modifications),
Training materials (after evaluation and necessary modifications),
Manual for tourist service Staff,