Title I-NEW- New job opportunities for inactive women in tourism sector
Project Number 2012-1-SK1-LEO05-04198
Product e-learning module Guest relations officer
Title e-learning module Guest relations officer
Product Type modules
Marketing Text Tourism related companies must emphasize on hospitality in order to be successful. Tourism industry is not just providing facilities to the customers, but services or hospitality is the main key that will determine the stressfulness and the long lasting of the tourism companies. Hotels as services providers should provide the excellent services to their guests and must exceed the guests’ expectation.
Description The aim of the module is to provide the participants with the required knowledge and skills of a hotel guest relations officer.
Target group Inactive Women (housewives, women on maternity leave and after maternity and parental leave, women looking after children and disabled adults, MAW) , who are neither in work nor seeking employment because of family responsibilities , who have natural "talent" combined with experience but have problem to re-enter in working life because of several family responsibilities, who have already fulfilled the most important women tasks (maternity and paternal leave) and also have sufficient practical experience and background, are ready to apply for a new job and to be an ideal employee in tourism sector.
Result At the end of the module the learner will be able to take responsibility for completion of tasks of Guest Relations Officer and furthermore adapt her own behaviour to circumstances in solving problems of guests and have acquired the competence to work as a hotel Guest Relations Officer or work in Guest Relations Departments of hotels.
Area of application Attendands can work as guest relation officers in hotels.