Title Case Management in employment promotion an health care
Project Number 147526
Project Type Transfer of Innovation
Marketing Text Employment and health promotion measures play in all European countries an increasingly important role. Traditional support measures use different instruments aiming to rise the proportion of employed population and ensure optimal patient care. According to ISSA report (2008) Case Management (CM) approach is established as an innovative concept and can be recognized as an international trend of successful support measures. Especially in the field of employment and health care positive results can be achieved by using Case Management. This project transferred the Case Management approach and laid the foundation to integrate it into the existing structures in partner countries. In order to achieve it a proven educational program, one of the core measures of the project, was transferred into the partner countries.
Summary In the field of tension between rising costs and increasing complexity the concept of Case Management (CM) has been established in Germany and the UK. CM regards the private life of a person in the context of the available systemic options. This requires both technical and methodological skills, competences which exist in the EU's partner countries Latvia, Poland, Greece and Slovenia only selectively. Taking into consideration the labor- and economic policy it is a challenge in all partner countries to adapt new and innovative best practices and tools and to use them actively. The qualification of Case Management experts in Greece, Latvia, Poland and Slovenia, using the successful experiences of vocational training from UK and Germany was a key success factor and primary goal of this project. The "Case Management" educational program, which is tested and DGCC certified, was transferred to the partner countries. In the course of project requirement profiles for "case managers" in the area "employment" and "health" were determined and considered while creating the educational program for partner countries. The thematic focus in the countries of Slovenia and Poland was on the "employment" and in Greece and Latvia on the "health care". Teaching staff was qualified and took over the testing of the training program in the participating countries.
In the framework of the project the idea of "case management" (CM) was transferred into the partner countries in the area of employment and health care. CM pursues an action approach concerning the organizational structure and designs cross-organizational services. To foster employment and to establish an improved coordination in the system of care following activities have been realized during the project:
1. Identification of requirements for professional and soft skills competences for "case managers", especially considering the different fields of tasks and organizational structures. The identified competence profiles and other important conditions, which are relevant for the activities of case manager, have been incorporated into the country specific requirement profiles.
2. Based on the requirement profiles, the “case management” program was adapted to the national standards like system and organizational structures, as well as the legal regulations and rules. In terms of content the modules gear to the existing educational program from FHM, Germany as well as to the modules developed in the TRAVORS LLP Project.
3. Training of teaching staff from partner institutions in “case management”. The practical concept is largely unknown in the countries involved, therefore it lacks in technical and professional know-how and soft skills in all areas. In sense of sustainability, stabilization and product usage it was essential to provide the appropriate expertise and know-how to the multipliers / teaching staff and to enable them to qualify the target group of potential case managers.
4. Test of case management modules
The developed / adapted training modules were tested in each area:" employment" and "health care" with participation of relevant target groups. According to it the modules were tested as follows: Slovenia and Poland were concentrated on the development and testing of the modules in the field of "employment"; Greece and Latvia put the emphasis on the health sector.
Activities taking place the whole project period:
5. Dissemination and Valorisation
The transfer of the project results have been realized in the form of publications, webpage, newsletters, presentations and Networking. In the second project year the dissemination activities have been slightly intensified, in order to acquire the participants for the program piloting.
Especially the guideline "case management" with applicable and praxis-oriented approach is supposed to be an effective instrument for informing, sensitizing, introducing the relevant players and stakeholder to the case management concept and its implementation.
6. Evaluation and Quality Assurance
Both the teachers and the participants evaluated the adapted training modules, in terms of content, pedagogical concept and usefulness. The insights gained from the survey were included into the modules. The DGCC guidelines served as an essential quality standard for developing the educational program “case management”.
Development and ongoing adaption of the evaluation plan; preparation of questionnaires and short reports; evaluation of internal project work, cooperation and communication among partners, aim achievement, productivity and efficiency of meetings;
7. Project Management took place during the whole project period.
The partner organisations have tested the adapted educational program in different segments (health and employment). the resonance was positive. Through the piloting a lot of contacts to different stakeholders and relevant players were established, which will continue to be used and expanded by the partners. Especially by using the Guideline "Case Management". developed in the project, partners conduct information and dissemination events in there countries and order to raise awareness for the topic and to inform about the needs in the area.
Since Case Management is a new field and mostly unknown by the decision makers the primary aims in all partner countries ist to sensitize for it, to incide to a dialogue, while emphasizing the relevance and necessity of it.
Some partners plan to search for additional local and national fundings in order to conduct the qualification "case manager".
Administrative and Support Service Activities
Human Health and Social Work Activities
program or curricula
In the framework of the project a curriculum for „Case Management” educational program was created. On the basis of the existing program 8 modules have been developed (4 Basic modules; 2 modules for the area of „employment” and 2 modules for „health care”. The profiles of involved partners guarantee active implementations of the adapted and developed curricula.
Another main product of the project is the "Guideline for Case Management" with the most relevant and practically depicted information and comprehensive examples.